More about the course
The diploma program helps you build up your knowledge and expertise in the BPO business. You learn what is outsourcing and what constitutes a BPO business. You get to understand back office and front office outsourcing. With respect to back office outsourcing you get to learn about business functions such as billing and purchasing. For front office, you will be learning about tech support, customer support and marketing techniques. The various tasks that you get to do in this industry are data entry, data management, customer care, quality assurance, quality control, accounting support, payment processing, trouble shooting and a host of other activities. Telephonic conversations with clients and customers and resolving their issues are the highlights of a BPO job. Among other things, the course helps you develop your skills in communication, computing, transcription techniques, English and soft skills.
The BPO industry provides for numerous jobs in the various call centres and BPO offices spread across the country. Also known as offshore outsourcing, as most businesses in the BPO sector come from the western countries, one gets to deal with customers located abroad. In a BPO business you could get into customer care, technical support, accounting, marketing, inbound and outbound sales, market research and so on. The opportunities for career growth in the sector are very high. There are opportunities to go abroad. You can go for higher education like MBAs and postgraduate diploma programs.
Diploma Business Process Outsourcing, Finance & Accounting Admissions for 2017 - 2018 Academic Year
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