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Posted By: neyha Member Level: Gold Posted Date: 09 May 2008
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2007 Anna University Electronics and Communication B.E./B.TECH.DEGREE EXAMINATION : TOTAL QUALITY MANAGEMENT Question paper
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B.E./B.TECH.DEGREE EXAMINATION ,MAY/JUNE 2007
VIII -SEMESTER
TOTAL QUALITY MANAGEMENT
TIME :3 hrs
MAX MARKS :100
PART -A (10 X 2 = 20 MARKS)
1. What are the activities of quality planning?
2. What is the philosophy behind management by wandering around
(MBWA)
3. What are the important factors that influence purchase?
4. Is cleanliness the only benifit of implementing '5s' practices?
5. What is the purpose of pareto diagrams.
6. How are the measures of central tendency used in quality analysis?
7. what are the reasons foe benchmarking?
8. What are the losses reduced by TPM?
9. What is the purpose of ISO 9000 quality system?
10 How does the conceptual approach to ISO 14001 differ from ISO 9001?
PART -B (5 X 16 =80)
11 (a) (i) What are the dimensions of quality?Discuss eigth of them
(ii) What are the duties of quality council?
OR
(b) (i) What are the steps in strategic planning?
(ii) What are the barriers to TQM implementation? How are they implemented?
12 (a) (i) What is the oncern of most customer? Is it price of the product (or) service? Explain in detail
(ii) What are the different ways of receiving customer feedback? How are the feedbacks used?
OR
(b) (i) What are the types of teams for med in industries ? Discuss thr functions of any four of them.
(ii) How id PDSA cycle used? Discuss with case study
13 (a) (i)Draw cause and effect diagram for an engineering problem
(ii) What are the interpetations of different shaps of histograms?
OR
(b) An industiral product was subjectaed to inspection with a batch size of 500 foe ten consecutive days. The number of defective pieces found are 33,43,44,56,60,43,55,42,28 and 70. Draw a p-chart and discuss
(ii) How is the process decision program chart (PDPC) used? Give an example.
14 (a) Draw the house of quality for an industrial product. Explain various stages.
OR
(b) How is FMEA performed? Discuss with an example. Draw the table and give details.
15 (a) What are the steps in implementation of ISO 9000 quality system . Dicuss in detail.
OR
(b) (i) Discuss the environmental management system model with a block diagram
(ii) What are the global benefits of environmental management system ? Discuss in detail.
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