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Posted By: neyha       Member Level: Diamond       Posted Date: 09 May 2008

2005 Anna University Electronics and Communication B.E./B.TECH.DEGREE EXAMINATION :TOTAL QUALITY MANAGEMENT Question paper Course: B.E Electronics and Communication   University: Anna University B.E./B.TECH.DEGREE EXAMINATION ,NOV/DEC 2005 VIII -SEMESTER TOTAL QUALITY MANAGEMENT TIME :3 hrs MAX MARKS :100 PART -A (10 X 2 = 20 MARKS) 1. Define quality. 2. What are quality statements? 3. Explain empowerment. 4. What are 5S? 5. Differentiate between control charts for variables and attributes. 6. Define process capability. 7. What are the limitations of bench marking? 8. What are the benifits of TPM? 9. What a is ISO-9000:2000? 10 What is quality auditing PART -B (5 X 16 =80) 11. (i) Explain ISO 14000. .How does the conceptual approach to ISO 14001 differ from ISO 9001? Also explain the elements in ISO 9001 which are similar to ISO 14001? (ii) Explain QS-9000 and diffrentiate between ISO 9000 and QS-9000. Also list the benifits that could be realised by implementing QS-9000 12(a) (i) Explain quality costs (ii) What are the barriers for implementing TQM in am industry ? Explain OR (b) Explain deming's 14 points on quality 13(a) Explain juran's 'quality trilogy' in detail. OR (b) Explain the following with their advanages and limitations: (i) kaizen (ii) PDSA cycle (iii) Performance appraisal 14 (a) (i) Explain cause- and -effect diagram with an example. (ii) Explain affinity diagram and tre diagram OR (b) (i) Explain the concept of six-sigma. Also compare the process capability with six-sigma concept. (ii) Explain briefly matrix data analysis and check sheet. 15 (a) Explain quality function deployment (QFD) with a suitable example. What are it's advantages and limitations? OR (b) Write short notes on (i) Taguchi's quality loss function (ii) FMEA Return to question paper search

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