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Posted By: neyha Member Level: Diamond Posted Date: 09 May 2008
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2006 Anna University Electronics and Communication B.E./B.TECH.DEGREE EXAMINATION:TOTAL QUALITY MANAGEMENT Question paper
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B.E./B.TECH.DEGREE EXAMINATION ,NOV/DEC 2006
VIII -SEMESTER
TOTAL QUALITY MANAGEMENT
TIME :3 hrs
MAX MARKS :100
PART -A (10 X2=20)
1. What are the basic concepts required for TQM?
2.Why is it difficult to change organizational culture?
3. Write short notes on Maslow's hierarchy of needs
4. What are the required condition to create empowerment ?
5. What is the structure of a control chart?
6. What are the control charts for attributes?
7. What are the reasons to benchmark?
8. When is quality function deployment used (QFD)
9. What are the concepts of ISO 14000?
10 What is an environmental objective?
PART -B (5X 16 =80)
11(a) (i) What should a leader know and understand in order to be effective?
(ii) What are the duties of quality council? Explain in detail.
OR
(b) (i) What are the seven steps to strategic planning?
(ii) How are the quality costs categorized? Explain in detail
12(a) (i) What are the important factors that influence purchases?
(ii) How can the organizations use customer feedback to their benifits ? Give examples
OR
(b) (i) What are the majoe benifits of 5S implementation ? Explain how are they achieved?
(ii) What are the priciples of customer/supplier relations?
13 (a) (i) How is pareto anlysis done? Explain with an example
(ii) How is a cause and effect diagram construted? Discuss id detail with a case study
(ii) Discuss the appilications of new seven management tools with examples
14 (a) (i) What are the steps that contain the core techniques of bench marking?
(ii) How is the house of quality constructed ? Explain with an example.
OR
(b) (i) What are the six major loss areas need to be measured for implementing TPM?
(ii) Explain the step by step procedure to pperform design FMEA with computer mouse as an example.
15 (a) (i) What are the objectives of ISO 9000?
(ii) Discuss in detail the elements of ISO 9000
OR
(b) (i)What is the registration process of ISO 9000?What questions will the auditors migth ask?
(ii) Explain in detail different types of quality audits.
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