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Posted By: priyadharsini Member Level: Bronze Posted Date: 13 Dec 2007
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2007 Bharathiar University M.B.A Effective communication Question paper
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Effective communication
part A (5*8=40)
1 a) describe the steps in communicatuion process
or1 b) what are the different types of communication.
2 a) draft a customer complaint letter for a mobile phone.
or
2 b)draft a joining letter as a management trainee of any airlines service company.
3 a)differentiate formal with informal reports.
or
3 b)Explain the norms for exhibits and appendices.
4 a)highlight the etiquettes for telephone conversation
or
4 b)whene are the effective postures and gestures for an interview?
5 a) draft an agenda and minites for a weekly meeting in a production department.
or
b) Explain the steps involved in organising an international conference.
part b: select 3 marks(15*3=45)
6) describe the principles of effective communication.
7) Explain the norms for business letters.
8)discuss the structure of marketing research report?
9 Explain the impact of visual and audio-visual aids in communication.
10) what are the parameters for evaluating the oral presentation?explain
part c:compulsory (1*15=15)
11) Recall the situation that occurred at class room or at seminar presentation and identify the communication probloems you observed or experienced.discuss how the communication model and theory in this can help you to locate the problems
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