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Posted By: b.thirumaya prabhu Member Level: Gold Posted Date: 21 May 2008
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2007 Anna University B.E Computer Science TQM -ME1401 Question paper
B.E/B.Tech. Degree Examination, November/December 2007
Seventh Semester
(Regulation 2004)
Computer Science and Engineering
MG 1401 - Total Quality Management
Part-A(10*2=20 marks)
1. Write the equation that would quantify quality.
2. What is meant by vision statement ? Write a sample one-sentence vision
statement.
3. Draw the figure to depict customer satisfaction model.
4. Expand 5S.
5. In a foundry, the castings manufactured are inspected with respect to the
four defects namely, blow holes,core shift,honey combing and hot tear
design. Design a check sheet to gather data on the total number of
castings found defectives due to the respective above defects.
6. A spindle with specifications 20+0.05mm or 20-0.05mm was machined in a
lathe. The standard deviation of the spindle machined was found to be
0.25mm. Compute the capability index. State whether the machining process
in the lathe is capable of meeting the specifications.
7. Indicate any two strengths and weaknesses of benchmarking technique.
8. If the specificatins are 10+2 or 10-2 for a particular quality
characteristic and the average repair cost is Rs.200, Determine the loss
at y=11.
9. Draw the model of process based quality management system given in IS)
9001:2000.
10.Differentiate TS 16949 and ISO 14001 standards.
Part-B(5*16=80 marks)
11. (a) (i) Indicate the dimensions of quality with examples. [8]
(ii)Enumerate the duties of quality council. [8]
(OR)
(b) Enumerate Deming's 14 points of management. [16]
12. (a) (i) Enumerate any eight actions that an organizations shall take to
handle complaints. [8]
(ii)Describe briefly any eight concepts to achieve a motivated
workforce in an organization. [8]
(OR)
(b) (i) Indicate any two items that can be measured under the following
titles in an organization:
(1) Human resources
(2) Customers
(3) Production
(4) Research and Development [8]
(ii)Describe briefly any eight criteria that need to be considered
while developing performance measures in organizations. [8]
13. (a) Following table contains the data on the weight of a plastic
component in grams. This component is manufactured using a plastic
injection molding process. Mean and range charts are required to be
established for this process. Determine the trial central line and
control limits. Draw the mean and range charts and plot the values.
State whether the process is under statistical control. If not,
assume that the deviation occurred due to assignable causes which
are rectified now.Revise the central line and control limits. Draw
the revised mean and range charts and plot the values. State whether
the process is now under statistical control. [16]
Sample Measurements
Number X1 X2 X3 x4
1 6.35 6.40 6.32 6.37
2 6.46 6.37 6.36 6.41
3 6.34 6.40 6.34 6.36
4 6.69 6.64 6.68 6.59
5 6.38 6.34 6.44 6.40
6 6.41 6.40 6.29 6.34
7 6.38 6.44 6.28 6.58
8 6.35 6.41 6.37 6.38
9 6.56 6.55 6.45 6.48
10 6.38 6.40 6.45 6.37
(OR)
(b) Describe the characteristics and applications of the following four
new seven management tools
(i) Affinity Diagram
(ii) Interrelationship diagraph
(iii)Matrix Diagram
(iv) Process Decision Program Chart [16]
14. (a) (i) Draw the general structure of 'House of Quality' and indicate the
constituents in it. [8]
(ii)Explain briefly the QFD process. [8]
(OR)
(b) (i) What are the six major loss areas that are measured,tracked and
measured in a TPM program ? Indicate the method of measuring
any two of these major lossses. [8]
(ii)List the four stages of FMEA and indicate the activities carried
out under each stage. [8]
15. (a) Consider a company involved in testing the strengths of components.
Currently 50 engineers are working in the company. Explain briefly
the steps that the company should take to implement ISO 9001:2000
based quality system and obtain the certificate from a certifying
agency. [16]
(OR)
(b) (i) With the aid of a pyramidal diagram, describe the documentation
hierarchy stipulated in ISO 14001 standard. [8]
(ii)Enumerate any eight key organization benefits achievable on
implementing ISO 14001 based system. [8]
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