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Posted By: Vidya Member Level: Diamond Posted Date: 22 May 2008
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2007 Anna University Other Master's Degree M.H.R.M. TOTAL QUALITY IN HUMAN RESOURCES Question paper
M.H.R.M. DEGREE EXAMINATION, 2007
(SECOND YEAR)
PAPER-VII
220. TOTAL QUALITY IN HUMAN RESOURCES
Dec.) (Time: 3 Hours
Maximum: 100 Marks
PART -A (5×5=25)
Answer any FIVE questions
1. Explain the significance of TQM is HRM.
2. What is total quality Human Resource Strategy?
3. Elucidate the Process Dimensions.
4. What are the core operational features of TQM?
5. State the different dimensions of quality.
6. Explain the concept of Benchmarking.
7. What are Deming’s deadly diseases and sins?
8. Discuss the elements of TQM in HRM.
PART-B (6×12½=75)
Answer ALL Questions as per choice indicated.
9. a) Discuss the need and opportunities for TQM in HRM.
(OR)
b) What are the prerequisites for Implementation of TQM in HRM? Explain.
10. a) Discuss different types of strategy Dimensions.
(OR)
b) Explain the process of Business strategy planning and Management.
11. a) Explain the various steps involved in continuous improvement.
(OR)
b) Describe different total quality Human Resource Processes
12. a) Discuss the various elements of project dimensions.
(OR)
b) Discuss different types of Total Quality Human Resource Projects.
13. a) Give an account of various performance dimensions.
(OR)
b) Explain the process of performance planning of TQM in HRM with examples.
14. a) Discuss the steps in Implementing TQM in HRM.
(OR)
b) Explain the barriers to TQM in HRM. Suggest suitable remedies.
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