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Posted By: rajesh Member Level: Gold Posted Date: 30 May 2008
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2006 University of Mumbai(Bombay) B.E Communication skills- November 2006 University Question paper
November 2006
(Revised Course)
N.B. Attempt any five questions including question No. 1 which is compulsory.
1. (a) Explain the concept of 'Barriers'. Using illustrations, explain how medium can be a potential source
of barriers in communication. 8
(b) Write an application with a bio-data in response to the following advertisement: - 12
"Wanted young, dynamic and result-oriented graduates to work as marketing executives. Candidates
should have good communicative ability and marketing optitude, having 1-2 years experience in
marketing. Write to P.O. Box No. 888, Times of India, Mumbai - 400 001.
2. (a) Answer briefly any two of the following questions :- 8
(i) Compare the features of oral and written communication.
(ii) Explain the use of silence in communication.
(Hi) Explain the term 'You Attitude' and its importance in a letter, with examples.
(b) You are a regular user of. milk supplied by Maharashtra Milk Products, Mumbai.- Of late, you 12
observe that the milk packets are not properly sealed resulting in leaks and on some days the
packets do not have the date and seal on it. You suspect that the milk is adulterated. Write to the
Commissioner, Food and Drug Administration, Complaining about the problem. (The letter should be
in Complete Block Form).
3. (a) Identify the barriers in the following conversations, and discuss how you could eliminate or overcome them. 8
(i) "I don't agree with you. I have studied and tought this subject for years and I can't be wrong".
(ii) "I am not going to attend that lecture. The seniors say that the teacher is no good".
(b) You want to renovate your office at Bandra - Kurla Complex. Write a letter of enquiry to Elegant 12
Interior Decorators with special mention to the estimated cost of renovation.
4. (a) From the given alternatives, choose the one that is closest in meaning to the underlined word. 4
(i) No player can fjout the rules and remain In the team, (boast about, disobey, make a mockery of).
(ii) Developing indigenous technology is important to lead the nation to self-sufficiency.
(native, intelligent, capitalistic).
(iii) He felt mortified at his son's failure to pass the exam, (depressed, humiliated, unhappy).
(iv) His impeccable taste and sense of humour have helped his career, (remarkable;
unbelievable, flawless).
(b) Define the following : 4
(i) Paralanguage (ii) Encoding (iii) Decoding (iv) Kinesics.
(c) Write short notes any three of the following : 12
(i) Role of courtesy in a business letter.
(ii) Important points to be included in an adjustment letter.
(jii) Importance of reference number in business letter.
(iv) Different ways of writing a technical definitions.
5. (a) Read the passage and answer the questions that follow :- 8
By collecting things man can give free rein to his inborn greed. Whether the desire to collect
is inborn or not, it makes its appearance very early in life. Little boys collect coins, labels or
stamps. Children are more concerned with quantity than with quality. They will proudly say that
they have 1000 stamps and go on counting and recounting them like a miser going through his
hoard. They even engage in a kind of an exchange. Most of us grow out of this tendency. Those
who do not, become obsessed with their collection and throughout their lives go on adding to
them relentlessly. Those few who have made a successful job of collecting money, find new and
exciting 'toys' to buy : expensive antiques, rare pictures and autographed manuscripts replace
the labels and cards of their childhood.
People who claim that they never collect anything often have the biggest collections of all. Tucked
away on the dark recesses of their houses, in the attics and cellars, there are masses of junk
which they would never dream of throwing away. "You never know when it will come handy",
they say as they relegate the broken chair to the attic. And so the collection grows. Tattered,
moth-eaten umbrellas, coats and photographs all find their way there, to join the ancient gramophones
and chandeliers.
Collectors, we are told, are useful and instructive. They very often are. But this claim is simply
a cover for man's uncontrollable greed : his innate desire to have, to hold, to count and rarely
to look at -
(i) In the first sentence the writer says that -
1.
(a) Man is born greedy.
(b) Man likes to collect things.
(c) By collecting things man proves he is greedy.
(d) Bv collecting things man can satisfy his need.
(ii) Point out the comparison in paragraph I;
(iii) "Most of us grow out of this tendency" what does "this tendency" refer to ? 1
(iv) Give two examples, of "exciting toys" mentioned in the passage. 1
(v) Give one phrase from the passage for the biggest useless collection of all. 1
(vi) In the last' paragraph the writer ___________ the habits of collecting things
(disapproves,encourages, rejects, accepts). 1
(vii) Give the adjective forms of :- ____________ 2
(a) Picture (b) Photograph (c) Collect (iv) Desire.
(b) Describe any one" of the following objectswith a definition, diagram, materials and description
of different parts. 12
(i) Voltmeter .(ii) Calculator (iii) A Torch.
6. (a) Prepare on Instruction Sheet on Filing. 8
(b) Read the following passage and answer the questions that follow :-
Man is a symbol - making animal. The proudest and the most dangerous product of this
symbol - makirtg is language. In the first place, language is the main cohesive force within a
given ethnic group, but at the same time it creates barriers and acts as a repellent force between
" different groups. There exits around three thousand to four thousand human languages and this
seems to be one of the main reasons why the disruptive forces have always dominated the
forces of cohesion in our species as a whole. The stammering barbarian whose foreign tongue
sounds like gibberish was never considered by the ancient Greeks to be fully human, and the
same devisive force are at work to this day between inhabitants of neighboring Alpine valleys,
who speak different dialects or between British upper and lower classes with their different accents.
In the second place, quite apart from the diversity of vocabulary, the abstractive, concept - forming
categorising power of language enables man to formulate conflicting doctrines and belief - systems.
(i) What role does language play in a group ? 1
(ii) What role does language play between groups ? 1
(iii) What was the attitude of the Greeks towards the barbarians ? 1
(iv) How are belief systems formulated ? 1
(v) Summaries the above passage in 50 words. 8
7. (a) Distinguish between :- 8
(i) Process writing and Instruction Writing.
(ii) Semi - Block Form and Complete Block Form.
(b) Edit the rules given-below so that the language is more direct and identify caution, precaution
warning, note accordingly.
(i) Half tablespoon of extra bleach, could be added to the white clothes so that you can
get better results.
(ii) You should use a face mask to protect your eyes from the arc light.
(iii) Reaction vessels should be protected by wrapping them in metal screen or wire
mesh.
(iv) Clothes stained with kerosene.or gasoline should not be washed in a washing
machine
as it may cause accidental fire.
(c) Match the following :-
A B
(i) Letter - Head Block Style
(ii) Date - line Emphasis
(iii) Post - Script Emblem
(iv) Mixed Punctuation No abbreviations.
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