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Posted By: bharath sudar Member Level: Platinum Posted Date: 02 Jun 2008
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2007 Indira Gandhi National Open University (IGNOU) Post Graduate Diploma HR Management Employment Relations Question paper
SECTION A
tr - Exarnine the usefulness and scope of 'voluntary
arbitration'
as a mode of settlin$ industrial disputes. Describe the
power and status of arbitrators. Z0
Distinguish between registration and recognition of trade
unions. What are the criteria prescribed for recognition of
trade unions under code of discipline ? 20
Discuss the changing context of industrial relations. Predict
the future of trade unions in India by briefly highlighting
the genesis and growth 20
Identify the rationale for participative forums with suitable
examples. Outline the issues involved in participative
forums. 20
20 Write short notes on any three of the following
(a) Craft unions
(b) Gandhian approach to industrial relations
(c) Disciplinary action
u"
(d) Closure
(e) Negotiation guidelines
MS-24 @
F
SECTION B
6. Read the following case carefully and answer the questions
given at the end. 4A
UNFAIR TREATMENT
A public limited financial company with a standing of
QVer 25 years is having its branch offices in different
cities. It has a total strength of about 500 officers, 300
.clerical staff and about 800 subordinate staff members.
The corporation is having six different zones for the sake
of convenience and each zone is having a separate Zonal
Manager looking after general administration,of that zong
and staff problems.
One union is having overwhelming majority all around
and the other union is having fifty per cent , majority in
one region and meagre following at the other regions and
the central office. The, Central Office Administration is
manned by a Chief Administrative Officer, ,two senior
assistants and thrqe junior officers, ,lt has clerical strength
of 25 clerks and 5 subordinate staff members. Besides
looking after daily problems at the Central Office, the
department is coordinating the work of the six zona!
offices.
MS-24 @ i P.T.O,
l'he majority union has come out with a complaint
about the clerical staff from the Central Office
Administration that since all of them are members of the
majority union, they are giving favourable treatrnent to
the members of their union and are purposely harassing
the members of the minority union in case of transfer and
all such staff problems. The Chief Administrative Officer
convened a meeting of his staff over this issue to
ascertain the facts. When he posed this problem before
the staff members, they argued and refused the charge of
favcrurable treatment to a particular sector of employees.
l-he staff members put forth the following
arguments. They stated that with their posting in the
Central Aclministration Department, they are even
criticised by their own union. They accepted that even
some of the points of administrative arrangement raised
by the majority union couid not be attended to by them
in many cases and hence the charges made against them
of favourable treatment by the other union are baseless.
1'hey further stated that the minority union is having a
very low membership as compared to the majority union
and a few cases of inconv enience to some staff members
are wrongly interpr eted by them (minority union) or it is
MS-24 o
.;
irari
t'
H$'- ',"
a purposeful action on their part. They also put concrete
cases of inconvenience consid ered in the case of staff
members belonging to the minority union.
Questions :
(a) What is the main problem in this case ?
(b) Are the grievances put forward by the minority union
lustiiied ?
(c) Make suggestions for the amicable settlement ,of the
problem.
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