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Posted By: Reena Malik Member Level: Diamond Posted Date: 02 Jun 2008
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2006 Indira Gandhi National Open University (IGNOU) Other Master's Degree Masters in Tourism Management MTM-I : MANAGEMENT FUNCTIONS AND BEHAVIOUR IN TOURISM Question paper
MASTER'S IN TOURISM MANAGEMENT
Term-End Examination
MTM-I : MANAGEMENT FUNCTIONS AND BEHAVIOUR IN TOURISM
Time: 3 hours
Maximum Marks: 100
Note :Attempt any five questions in about 600 words each.
l. Mention the various skills required at different managerial levels. Discuss the tasks of a professional manager. (20)
2. Write an essay on small group behaviour with examples from tourisrn. (20)
3. Managernent by Objectives is the best way to achieve results. Cornnnent. (20)
4. Discuss the various steps involved in planning process. (20)
5. Define the concept of decision making. Explain any two models related to it. (20)
6. Write about 300 words each on any two of the following : (10+10)
(i) Organisational culture
(ii) Leadership styles
(iii) Organisational goals
7. What do you understand by communication channels ? Why is effective communication necessary for achieving set targets ? (20)
8. "Organisational conflict within control will lead to generation of new ideas." Comment. (20)
9. As a manager what steps would you take to establish inter-departmental coordination ? Answer with examples. (20)
10. Write about 300 words each on any two of the following : (10+10)
(i) Managing change
(ii) Managerial ethos
(iii) Organisation structures
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