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Posted By: Shanthi M Member Level: Diamond Posted Date: 04 Jun 2008
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2007 Tamil Nadu State Annamalai University M.B.A MANAGERIAL COMMUNICATION Question paper
M.B.A. (Human Resource Management)
DEGREE EXAMINATION, 2007
( FIRST YEAR )
( PAPER - VIII )
180. MANAGERIAL COMMUNICATION
[ Common with M.B.A. (Marketing Management)
and M.B.A. (Financial Management) ]
Maximum : 75 Marks
PART - A (5 × 3 = 15)
Explain any FIVE in about TEN lines each :
1. (a) Decoding.
(b) E - mail.
(c) Agenda.
(d) Minutes.
(e) Tele conferencing.
(f) Voice mail.
(g) AIDA.
(h) Visual aids.
PART - B (3 × 10 = 30)
Answer any THREE questions.
All questions carry equal marks.
2. Discuss any three barriers that lead to
miscommunication in an organisation.
3. What are the two major forms of non - verbal
communication ? Explain each.
4. Mention some ways in which a person can
learn the art of listening.
5. How can you overcome stage fright during a
presentation ?
6. Why do business organisations give importance
to written communication ?
PART - C (1 × 15 = 15)
Answer any ONE question.
7. Discuss briefly the preparatory steps involved
in a team presentation.
8. Distinguish between letter and memo proposals.
9. Elaborate on the merits of using technology in
business communication.
PART - D (1 × 15 = 15)
( Compulsory )
10. List the various types of communications that
exist in organisation and discuss the strategies
for making them more effective.
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