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Posted By: Tushqi Member Level: Gold Posted Date: 14 Jun 2008
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2007 Guru Gobind Singh Indraprastha University M.B.A Total Quality Management Question paper
1. Explain the following, citing research evidence/examples, if any.
(a) "TQM requires a different kind of thinking about customers, suppliers and shareholders/owners."
(b) "Born in Japan, the concept of Quality Circles if culture-specific and may therefore not work in another country."
2. (a) What is meant by "Customer Value? Explain the concepts of 'Value Realized, "value Sacrificed' and 'Net Value'.
(b) Discuss any three tools and techniques that can be useful in budgeting., control and reporting of quality costs.
3. (a) What is robust design? Comment upon its usefulness?
(b) What is 'six-sigma'? How can it be helpful in achieving quality objectives of a firm?
4. Examine the role of leaders in transformation or changing the organisation. What principal reasons. You think, might be responsible for many leaders not being able to succeed in managing change in the context of TQM?
5. What are the core elements of an EMC? How could you develop an EMS based on ISO 14001?
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