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Posted By: Tushqi Member Level: Gold Posted Date: 14 Jun 2008
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2007 Guru Gobind Singh Indraprastha University M.B.A Total Quality Management Question paper
1. (a) "TQM is a total system approach and is an integral part of corporate strategy. It works horizontally across functions and departments involving all employees from top to bottom." Explain and elucidate the ramifications of the statement.
(b) Juran divided quality management into three parts known as Juran's Quality Trilogy. Briefly explain the three parts of the Trilogy.
2. (a) What are roles and responsibilities of top management of an organisation in developing and implementing TQM concepts in an organisation?
(b) Explain various components of quality costs and strategy for reducing the quality cost.
3. (a) Discuss what are control charts. How could you interpret abnormal patterns in control charts?
(b) Explain what is "Acceptance Sampling". Differentiate between single sampling plan and double sampling plans.
4. (a) What conditions would you keep in mind while empowering people in the context of TQM?
(b) "TQM is not culture-spectific," Discuss.
5. (a) How does implement of ISO 9000 QMS encourage transparency and accountability?
(b) What kind of professional attitude should a quality system auditor have?
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