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Posted By: Arun Jadhav Member Level: Diamond Posted Date: 02 Jan 2008
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2005 Narsee Monjee Institute of Management Studies(NMIMS) University Post Graduate Diploma HR Management Organisational Behaviour - I (Individual in Organisations) May 2005 Question paper
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NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES(DEEMED UNIVERSITY)
DISTANCE LEARNING PROGRAMMES IN MANAGEMENT
MAY 2005 EXAMINATION
Individuals in Organization / Organizational Behavior I
DHRM / PGDHRM I
DATE : 12 / 5 / 2005 TOTAL MARKS : 100
TIME : 2 PM TO 5 PM
Instructions:
Q. No. 1 & 2 are compulsory.
Answer any 2 Questions from the remaining questions.
Q. 1) Select the most appropriate answer of the following: (Marks 10)
1. One of the most common feature of organizational change today is :
a)that there is high job mobility amongst employees
b)that employees are loyal to organizations
c)that ethical business practices are diminishing
d)that workers are mutiskilled
2.The bank-wiring room studies revealed that the rate-busters were forced to play:
a)a game called “bumping”
b)a game called “dashing”
c)a game called “slinging”
d)a game called “binging”
3.Our productivity index and labor statistics of wasted man-hours speaks of :
a)our indolent work attitude
b)our inefficient work attitude
c)our negative work attitude
d)our negligent work attitude
4.The abilities of a person consist of two types :
a)i.e. the intelligence and the natural abilities
b)i.e. the intellectual and the physical abilities
c)i.e. the physical and the metaphysical abilities
d)i.e. the physical and the rational abilities
5.Emotion is accorded maximum attention in Individuals in Organization literature
in relation to
a)job satisfaction
b)motivation
c)employee morale
d)inter-personal relationships
6.Motivation is an intrinsic process, whereas reinforcement is
a)people-oriented
b)environment-oriented
c)external
d)goal-oriented
7.The principle which helps an individual to have some constancy in a tremendously changing and highly complex world is called
a)perceptual constancy
b)perceptual defense
c)perceptual continuity
d)perceptual organization
8.When people make an attempt to understand themselves, this is labeled as
a)personality
b)self-concept
c)self-esteem
d)self-worth
9.Upward communication process helps in
a)providing feedback to higher authorities
b)counseling subordinates
c)creating a disciplined work atmosphere
d)instructing junior employees
10.The motives like curiosity, manipulation, activity and affection are examples of
a)primary motives
b)secondary motives
c)general motives
d)psychological motives
Q.2) Read the following case study and answer the questions that follow: (Marks 30)
Satish Mehta is one of the sales executives in Nirmal Plastic Products Ltd. The company has an annual turnover of Rs. 700 crores, with nearly 300 workers. The company has 45 sales executives who promote the products of the company (such as plastic buckets, mugs, food containers, and furniture items) with retailers as well as dealers. Satish Mehta works in a high-business area, promoting company’s plastic chairs in offices. Satish is an aggressive and a highly convincing salesperson, who almost always meets the targets specified by his manager. He earns a good amount in incentives and other allowances. He is very happy with the company and the company is happy with his work.
Satish, however, of late has been in the habit of reporting late to work. This delay has at time been more than half an hour delay. His manager, Nikhil is very upset with Satish for this behavior. Two-to-three times, Nikhil has discussed this issue with Satish but it has always fallen on deaf ears. Whenever he was late, Satish always cited “personal problems” as the cause for his late coming. The office grapevine suggested that he was having frequent fights with his wife and was even thinking of a divorce. Moreover, other sales executives seem to have made a note of this, as after this incident a few of them started walking in 5 or 10 minutes late. Nikhil is worried about Satish’s late coming. He is caught up in a catch 22 situation because Satish is a star sales executive and generates substantial business for the company. At the same time, other sales executives have taken a serious note of this and have started being unpunctual like Satish. Nikhil has discussed this situation with his superior, Mr. Arup Das, who is the area sales manager. Mr. Das suggested that Satish be given a serious warning for the last time and then if he persists in late -coming then necessary action be initiated against him. Of course, Nikhil went back and warned Satish about his late coming and also mentioned that hereafter serious action will be taken against him. But to his disappointment, Satish turned up late the next day once again!
Case Questions
i) What is the dilemma before Nikhil?
ii) If you were in Nikhil’s position what will you do to check Satish’s late coming?
Q.3) What are the various theoretical approaches available to study the discipline of Individuals in Organization?
Q.4) “The longer you stay with an organization, the better you are at your job,” Do you agree with this statement? Does longer employee tenure suggest a positive influence on job performance? Give suitable examples to substantiate your response.
Q.5) What strategies would you use for effective administration of punishment in your organization?
Q.6) What are the factors, which influence perception? Explain each of them giving suitable examples.
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