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Posted Date: 01 Jul 2009 Posted By: Sunil Reddy Member Level: Platinum
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2009 Jawaharlal Nehru Technological University B.Tech Mechanical Engineering IV B. Tech II Semester Regular Examinations JNTU Kakinada, April/May 2009, TOTAL QUALITY MANAGEMENT Question paper
Code No: 2420304
IV B. Tech II Semester Regular Examinations, April/May 2009
TOTAL QUALITY MANAGEMENT
(Mechanical Engineering)
Time: 3 Hours Max. Marks 80
Answer any FIVE questions
All questions carry equal marks
********
1. a) Explain philosophies of Gurus of TQM
b) Explain the barriers to TQM implementation.
2. a) Mention Quality system requirements for ISO 9001 certification
b) Compare ISO 9001, ISO 9002 and ISO 9003
3. Explain various steps that are necessary to implement a Quality Management
System.
4. a) What is Failure mode and effect analysis and what are its objectives.
b) Explain the steps of Failure mode and effect analysis briefly.
5. a) In a manufacturing process the number of defectives in the inspection of
15 lots of 400 items each are given below.
Lot No No.of Defectives
1 2
2 5
3 0
4 14
5 3
6 0
7 1
8 0
9 18
10 8
11 6
12 0
13 3
14 0
15 6
Plot P chart and draw conclusions
b) Explain the importance of fishbone diagram in identifying the root cause of the
problem
6. a) Explain various phases of QFD process.
b) Explain the following loss functions (i) Nominal the Best (ii) Smaller-the-
Better & (iii) Larger the Better
7. a) Explain various types of belts of six sigma
b) Compare Six sigma & TQM
8. Write short notes on two of the following
a) Various techniques to sustain continuous improvement.
b) Comparison between ISO 9000 and ISO 14000 series
c) Benchmarking
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