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Posted By: preethi Member Level: Bronze Posted Date: 17 Nov 2007
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2007 Anna University B.E Computer Science MG1401-TOTAL QUALITY MANAGEMENT Question paper
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B.E/B.TECH DEGREE EXAMINATION,NOV/DEC 2007
MG1401-TOTAL QUALITY MANAGEMENT
Time:3 hours
Maximum marks:100 marks
Use of statistical tables is permitted
PART A
(10*2=20marks)
1. Write the equation that would quanify quality
2. What is ment by vision statement? Write a sample one-sentence vision statement.
3. Drw the figure to depict customer satisfaction model.
4. Expand 5S.
5. In a foundry, the castings manufactured are inspected with respect to the four defects namely
blow holes, core shift, honey combing and hot tear design. Design a check sheet to gather data
on the totl number of castings found defectives due to the respective above defects.
6. A spindle with specifications 20 + or - 0.05mm was machined in a lathe. The standard
deviation of the spindle machined was found to be 0.25mm. Compute the capability index. State whether the
machining process in the lathe is capable of meeting the specifications.
7. Indicate any two strengths and weakness of benchmarking technique.
8. If the specifications are (10 +- 2) for a particular quality characteristic nd the average repair
cost is Rs.200/-, determine the loss function. Determine the loss at y = 11.
9. Draw the model of process based quality management system given in ISO 9001:2000.
10. Differentiage TS 16949 and ISO 140001 standrds.
PART B (5 x 16 = 80 maks)
11. (a) (i) Indicate th dimensions of quality with examples. (8)
(ii) Enumeate the duties of quality council. (8)
OR
(b) Enumerate the Deming's 14 points of management. (16)
12. (a) (i) Enumerate any eight actions that n orgnisation shall take to handle complaints. (8)
(ii) Describe briefly any eight concepts toachieve a motivated workfoce in an organization. (8)
OR
(b) (i) Indicate any two items that cn be measured under the following title
in an organization: (1) Human resources (2) Customers (3) Production
(4) Research and Development. (8)
(ii) Describe briefly any eight criteria tht need to be considered while developing
performance measures in organizations. (8)
13. (a) Following table contains data on the weight of a plastic component in grams. This
component is manufactured using a plastic injection molding process. Mean and range
charts are required to be established for this process. Determine the trial
central line and control limits. Draw the mean and range charts and plot the
values. State whether the process is under statistical control. If not, assume that
the deviation occurred due to assignable causes which are rectified now. Revise
the central line and control limits. Draw the revised mean and range charts and plot the
values. State whether the process is now under statistical control. (16)
Sample Number Measurements
X1 X2 X3 X4
1. 6.35 6.40 6.32 6.37
2. 6.46 6.37 6.36 6.41
3. 6.34 6.40 6.34 6.36
4. 6.69 6.64 6.68 6.59
5. 6.38 6.34 6.44 6.40
6. 6.41 6.40 6.29 6.34
7. 6.38 6.44 6.28 6.58
8. 6.35 6.41 6.37 6.38
9. 6.56 6.55 6.45 6.48
10. 6.38 6.40 6.45 6.37
Or
(b) Describe the characteristics and applications of the following four new seven
management tools (i) Affinity diagram (ii) Interrelationship diagraph
(iii) Matix diagram (iv) Process decision program chart (16)
14. (a) (i) Draw the general structure of 'House of Quality' and indicate the constituents in (8)
it.
(ii) Explain briefly the QFD process. (8)
Or
(b) (i) What ae the six major loss areas that are measured, tracked and measured in a
TPM program? Indicate the method of measuringm any two of these major losses. (8)
(ii) List the four stages of FMEA and indicate the activities carried out under each
stage.
15. (a) Consider a company involed in testing the strengths of components. Currently 50
engineers are working in the company. Explain briefly the steps that the company
should take to implement ISO 9001 : 2000 based quality system and obtain the (16)
certificate from a certifying agency.
Or
(b) (i) With the aid of pyramidal diagram, describe the documentation hierarchy
stipulated in ISO 14001 standar4d. (8)
(ii) Enumerate any eight key organization benefits achievable implementing ISO 14001
based system. (8)
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