How do I complaint about carelessness in 'Free Service' of new bike ?How do I complaint about carelessness in 'Free Service' of new bike? I own a bike (Hero Honda Splendor Pro bike bought on 24 May-2011.)I am servicing my bike every two months because I get 6 free service in a year from company from date of purchase.
Actually, My bike has starting problem. When I start the bike in morning, it need more fuel (in form of racing the lever of fuel) if not given much racing, it start giving jerks. But after run of 5 km or more, it runs fine but again after 8-10 hours it appears same when bike is started from cold condition.
I complained this during 2,3,and 4th service but they told me that my bike is under used. I do not agree with them.
I now want to make a complain to direct company officer not just showroom or service station person. How do I proceed?