Under Consumer Protection Act, consumer forums are functioning at district, state and national levels. Consumers can file a complaint in District Forum in case the value of the product is up to 20 lakhs. Detailed procedure of filing a complaint can be obtained either by visiting the website of the Consumer Forum or by visiting the office of the District Forum. It is important to note that in case the applications are not prepared strictly in accordance with the prescribed procedure and not supported by the documentary evidence, then the same are liable to be rejected.
The District Consumer Disputes Redressal Forum (DCDRF) or District Forum should not be confused with various other forums concerned with the consumer interest.