Good news for flyers: Flyer-friendly rules from 1st August, 2016!According to the new rules notified by the Directorate General of Civil Aviation ( DGCA), all airlines will now have to indicate in an unambiguous manner upfront, the amount of refund which will be admissible on cancellation of the ticket. Aviation sector regulator DGCA has stated that under no circumstances, the airlines can levy a cancellation charge more than the basic fare plus fuel surcharge.
Coming out with the fresh set of rules, DGCA has stated that the carriers should refund all statutory taxes and User Development Fee/ Airport Development Fee/ Passenger Service Fee to the passengers in case of cancellation/ non- utilization of tickets. This provision shall also be applicable for all types of fares offered including promos/special fares and where the basic fare is non-refundable. DGCA has further clarified that the airlines cannot levy an additional charge to process the refund.
The move would come as a relief to air passengers against the backdrop of many carriers hiking the cancellation charges in recent times. The new set of rules will come into effect from 1st August, 2016.