Return Letter Office (RLO) - What happens to letters which never reach their destination?Return Letter Office (RLO) of the India Post is sometimes, described as the Dead letter office also. Each of the 25 postal circles of India Post has one RLO attached to it. RLOs functions as the lost and found section of the India Post and all the postal articles like letters, parcels etc. which do not reach their destination are handled at RLO.
Letters are generally kept for a period of three months in anticipation that the senders or the addressees may come to claim them, after which they are shredded and destroyed. The parcels and other articles are kept for a period of up to one year, after which the same are disposed of through a public auction by fixing a base price.
The letters end up at RLO most commonly due to reasons of incomplete address e.g. 'Kailash, Mumbai' or having been addressed to 'Santa Claus, India'. Many letters are addressed to the God.
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