Important: What should you do if you receive fake note from ATM?It is a tough question! Technically, getting fake notes from ATM is not possible because all currency notes are supposed to go through forged note detector machines before the notes are kept in ATMs. But we never know! So, we must know what should be done if we receive fake note(s) from ATM.
Accoring to RBI guideline, in such case, the bank branch which controls the particular ATM will be held responsible. However, no bank is going to give real notes in exchange of fake notes based only on the customer's word. For this, the customers will have to prove that they got the fake notes from the particular ATM machine. The experts suggest that the customers who have received fake notes from the ATM, should hold the fake notes in front of the CCTV camera. If the camera is not working, there will be a guard at each ATM. It would be appropriate to raise the complaint to the guard at the ATM itself.
Last but not the least, the ATM receipt must be preserved safely till such time the grievance of the customer is resolved.