I am a person who would like to conform and comply with rules and guidelines. I would be very happy and comfortable if someone who deals that department or who is well versed inthat gives the correct rules and guidliens and guides us. I would also like the same to be applied toa lland complied by all irrespective of any discrimination.
Rules and regulations make matters standard and uniform for all and has some inbuilt safety and protection against possible misuse.
However when I get angry is , when the rules and regulations are cited and misinterpreted to avoid duty and responsibility. I had faced many occasions like that. I had got angry and made oral or written complaints and got some matters redressed. But mostly in every office there will be a few who are well versed and sincere and sympathetic and they come to our help.
Just yesterday only , I got fatigued and 'gave up' literally my communication to UIDAI -the Aadhaar card authority. I communicated them my specific problem by email. But instead of answering my query, they simply gave the stereotype answers of pls see our website ,etc. Again I told them that I had done all that and only as a last resort I am writing to them. But even for that they repeated the stereotype, responsibility shirking answer.
Then I replied" Sorry, I give up. I know you will not be tired of giving the stock stereotype answer, but I do not have time and patience to hear that". Now I am thinking of writing to PM's office. I am not sure my issue will be solved by them also. I shall write about my grievance issue sometime later in another context.
The problem is that rules are misinterpreted or implemented only in letter simply not knowing and understanding the spirit behind it.
Hence, slowly I am compelled to get convinced that rules and regulations are there to harass (and avoid) the honest and law abiding people. Those who are smart simply break rules and enjoy.