Do you feel offended when they tell rules and regulations?You go to a Govt office for some work say getting a certificate, verification of a document, apply for some scheme, rectification of some earlier document etc. When you go to the concerned person instead of helping you he starts narrating some rules and regulations under which he shows his helplessness in getting the job done. He does not tell the way it can be done.
Such occasions are very frustrating and you may feel offended. Do you?