Did you get your complaints solved through some public complaints forums in the net?Whenever we have some problems or grievances on a product purchased or service availed or requested, we usually take up directly with the concerned establishment or service provider.
For the fast communication we use the chat facility, e mail or direct phone the company provided us in their brochure or pack or taken from internet etc.
Sometimes we get our problem solved. Sometimes there will be a simple stereotype response and no further actions. Sometimes there may not be even a response or acknowledgement at all.
When we are not satisfied, we may also take up the matter by posting it in some relevant websites who do a free service for the public. Examples are consumercomplaints.in, myshikayat.com, indiaconsumerforum.org, ccrc.in etc.. Then there is Mouthshut.com. to air our complaints.
Some sites forward our complaints to the relevant companies or have a listening post from company to the site. Some companies reply via these sites and even solve our problems.
What is your experience in this regard? Did you get your complaints solved through some public complaint forum?