Defect in our revenue sharing systemDear members,
Based on a complaint reported in this thread, I did some investigation on our revenue sharing system. During my initial investigation, I didn't find anything wrong in our system but since Juana insisted that she is right and the system could be wrong, I did a detailed investigation. I did spent numerous hours and checked several profiles to see if there is any problem in our system.
I just discovered that we had a flaw in our system. In our revenue sharing calculations (all time in the past), we were not including the points earned during the first day of the month. Our Revenue Sharing System was always calculating the points from the second day of the month to the last day of the month. All the points earned on the first day of the month are excluded from the calculations due to an inadvertent error in our algorithm.
ISC has not benefited from this error in any manner. We were still sharing the same amount to the members. However, some of that money will have gone to non-deserving members or and some of the deserving members may have been left out or received a lower amount.
I am fixing this error now in our system. However, I do not have a viable solution to go back and fix this problem since it will affect all our past revenue share awards. We have decided to allow the members who received the excess amount to keep with them.
The members who were left out or have received the lower amount, the only thing we can do now is to apologise to them.