A good thread that tests our patience and presence of mind when things suddenly take a turn for the worse. Last year, we had set out on our holiday, after a 5-hour leisurely drive just we reached our accommodation ( good chain of resorts(, we got a call that we had to move to another resort close by as there we some overbooking and no other rooms were vacant. Our (4 adults) moods suddenly sunk and the kids were hungry. We drove into the resort, got the bags into the dining lounge ourselves and ordered food for the kids first and then for us. When we gave the booking forms, slowly one by one the staff started parading We asked for the manager of the property and did not budge from the dining area. When he came down, he gave a list of excuses and mentioned we would get one day extra if we went to the other resort. My sister in law was quietly recording the conversation, played it out loud that people around us could hear.
We gave the manager a no-nonsense talk, unless you want to create a scene and later finding this on the internet start arranging for a room. After an hour, the manager came back and said rooms are arranged for us. it was a bigger cottage with no added costs.We had a good 3 day/2night holiday.
Be prepared for change of plans
Keep the records especially email and call records in mind
Don't listen to the sweet talk of the hospitality staff as they are trained for it.
Don't hesitate to put your foot down and attract a few stares
Don't blink first attitude helps
Last but not least, have a lady who's smart enough to see past some fake smiling customer care managers.