How prompt is your banker in settling the discrepancies arising in online transactions?Thanks to demonetization and its sequential affects. There is a very good swift and rise in E-mode payments and online transactions. Slowly we got accustomed to the electronic card operation and habituated to the use of POS machines at the sales counters. Visiting to banks has drastically come down except to sort out the anomalies and seeking loans etc.
Here lies the main problem and carelessness of the bankers to sort out the problems arising out of online transactions. For instance, the POS machine operated by the merchant at the Super market says the transaction is declined while the SMS received says the amount has been debited. Even if you show the message, they won't accept saying it would be refunded by the in three hours to three working days. Sometimes it happens promptly but many a time we have to lodge an online complaint and if it is not rectified, you have to visit the branch where your account is opened. Because of core banking system, we will be working some where and our account would be opened somewhere. Visiting the branch would make you more difficult and you prefer to forego or postpone to lodge the complaint.
I am finding such problems with my banker Andhra bank very frequently. How about you and how is your banker responding to such issues?