They have to smile even if they are in distressThey are always good-looking. They have to take care of their appearance. They have to face different types of people everyday. They are expected to assuage the hurt feelings of people. They are expected to guide people who visit the office. But they are not highly paid. They don't have many promotional prospects.
More importantly, they have to always smile, even if they are in distress. Yes, they are called receptionists. In some modern working places, they are called front desk managers.
Although my office is a Government office, unlike many other Government offices, two ladies work as front desk managers. Yesterday, one of the two ladies came to my chamber. ''In the morning, she was all smiles. But what has happened to her?''-I thought. She was crying. I came to know that her small child was having a high fever and her husband was out of station. Her aged mother-in-law was unable to manage the sick child. I granted her leave and she went home.
But I was thinking something different. In the morning, she was smiling sweetly when I entered the office. She greeted me. She had to smile although she was very tensed. They have to smile, even if they are in distress. This is the nature of their work.