Can I just get a simple pizza please?Once with the utmost of enthusiasm, I called up Pizza helpline number to order a pizza as it had been a long time since I had one.
A very courteous sounding gentleman picked up the phone and started taking the order. I was happy as I thought that within two minutes I would be able to order my pizza. But soon what followed seemed like CBI interrogation to me.
Sir, may I know your full name, contact no and complete address.
I gave all the details, happily.
Ok Sir, what would you like to order? Would you like to try out our newly introduced variety?
I shook my head as I was very clear on what I wanted to have. Two "country special" medium veg pizzas, I said.
Fine Sir. May I know whether you would like extra cheese?
No, I said feeling bit puzzled as to why is he asking this when I did not mention anything?
Ok, Sir. What kind of crust you would prefer, soft medium or hard?
Well, I didn't have any idea and unwillingly I had to ask him what did he mean by that? I finally asked him to make it as default one.
Sir, would you like to have some extra topping of grated vegetables?
Now I held my head as it was getting close to 10 minutes and I was not able to order a Pizza yet.
Little annoyed I told him, why are you asking for so many options, can't you just give me a normal pizza?
Sorry, Sir. Whatever add-on options we ask are charged separately above the pizza cost, so we have to ask the customer.
Then I told him that just give me your default pizza in "Country Special" so that no cost gets added to it.
Ok, Sir, thank you for your order.
Finally, I was able to order a pizza, but I realized that my pizza knowledge was very poor.
I thought, Does ordering a pizza take this long? Why can't they provide me a simple normal pizza without creating so much complexity?
These days eating outside has become complex and also requires knowledge. At times simple people struggle in skimming through and understanding the menu card of the restaurant.