Why was Quality introduced in Management?Why was it necessary to come up with this idea of Quality in Management? What was the root cause which made it obligatory to bring in this whole system of Quality Management?
We Human Beings have a fundamental blemish of being greedy. With evolution, our minds developed but so did this greed & desire to amass as much wealth, luxury or comfort. Instead of examining this greed; we started satisfying it with every possible means; making it our whole purpose of life.
Instead of supplying the right product with right value, we started contaminating our business rationale, the processes & even the people involved. To curb this mindset, the idea of quality was brought up and later a whole system was put in place to control it.
Quality is not a new concept; it is basically a response to curtail greed to a safe limit in the business world. So Greed & the concept of Quality, both originated in the mind. It's just that we see their manifestation in the real world & believe them as factual.