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Jobs for Freshers
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Posted By: newbie Member Level: Diamond Posted Date: 18 Jul 2008
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Fresher Jobs: Customer Support Executive- Health Insurance
| Employer Name: | Wipro BPO Solutions Ltd |
| Employer Address: | Company Name:
Wipro BPO Solutions Ltd
Website:
www.careers.wipro.com/bpo
Executive Name:
Sanjay Desai
Address: Not Mentioned
Email Address:
sanjay.desai@wipro.com
Telephone:
02230924798 |
| Email: | sanjay.desai@wipro.com |
| URL: | www.careers.wipro.com/bpo |
| Phone: | 02230924798 |
| Required Skills: | Very Good Communication skills |
| Required Experience: | 0 - 1 |
| Required Education: | UG - Any Graduate - Any Specialization |
| Job Location: | Navi Mumbai |
|
Job Description
Function : Operations
Job : Associate Voice (UHG CS)
Location : Belapur, Navi Mumbai
Reporting to : Team Leader, United Health Group
Candidate Specifications
Must
- Any undergraduate, graduate, post graduate, diploma or equivalent
- Very Good Communication skills
- Previous experience in the health care processing is preferred.
- Experience of 1-2 years if not fresher willing to work with all parameters.
- Good Profiling Results.
- Age between 18 yrs - 45 yrs.
- Residing in transport boundaries.
- Willing to work in night shifts & late evening shifts.
Good to Have
- Call Center Experience.
Critical Skills Required
- Excellent keyboard skills especially with the number keypad
- Ability to use the phone system.
- Customer Service Skills
- Knowledge of Products
- Knowledge of Procedures
- Familiarity with the computer basics. Keyboarding knowledge.
- Good logical and analytical reasoning.
Good to Have Skills
- Any health care/ experience
- Excellent written & spoken communication.
- Basic knowledge of Computers.
Principal Job Responsibilities
- Quickly and accurately performing multi-tasks like documenting information, seeking information, problem solving and updating by researching on data,
- Demonstrate strong work ethics by maintaining confidentiality of information
- Answer client calls and assist customers with immediate response support needs, handle/route accordingly delivering support for all customers.
- Log Customer calls
- Provide first level support on medical insurance related queries using documented procedures.
- Identify and provide input on unique or recurring customer problems.
- Ensure proper escalation procedures.
- Ability to learn and apply detailed procedures
- Working effectively as a team member and facilitate cooperative environment
Desired Candidate Profile
Candidate Specifications
Must
- Any undergraduate, graduate, post graduate, diploma or equivalent
- Very Good Communication skills
- Previous experience in the health care processing is preferred.
- Experience of 1-2 years if not fresher willing to work with all parameters.
- Good Profiling Results.
- Age between 18 yrs - 45 yrs.
- Residing in transport boundaries.
- Willing to work in night shifts & late evening shifts.
Good to Have
- Call Center Experience.
About Employer
We are international Third Party BPO.
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