|Employer Name:||Altisource Business So|
|Employer Address:||Not Specified|
|Required Skills:||Refer Job description|
|Required Experience:||Refer Job Description|
|Required Education:||Refer Job Description|
|Job Location:||Panjim (View Jobs in Panjim)|
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Job Description: Required Manager - Operations - 1 Opening(s) at Altisource Business Solutions Pvt Ltd
This position requires managing/leading 6-8 team leaders and upto 200 associates for Assurant operations. The position requires a mature and high energy individual with minimum 5 years exposure to call center environment. The person should have had experience of managing large teams and a proven track record of meeting targets.
•Managing the operations so as to meet all client specified and internal KPIs.
•Managing the costs to meet the profitability targets for the business unit.
•Contribute towards increasing the revenue for the business unit.
•Reducing the variance between the performance of the 'best performing' and the 'worst performing' associate through monitoring and regular coaching.
• Ensuring adherence to all applicable policies, and regulations.
• Managing and reducing the attrition of the team.
• Training the team leaders on people and process management
•Degree with at least 8-10 years of business experience(International exposure would be an advantage)
•Experience in Banking/Financial services and/or the US Mortgage industry would be an advantage
•Excellent communication skills and team building successes
•Exposure to large scale operations management - 100+ associate responsibility
•Conventional loan Underwriting experience will be a plus.
•Analytical approach to problem solving
•Leadership abilities along with meeting customer service levels consistently.
•High orientation to detail.
•Exposure to and experience with technology applications to include Microsoft Office
•Must be able to prioritize, multi-task, meet deadlines, and mentor staff while enjoying a busy, growing, and demanding environment.
•Proven leader of people meeting customer service levels consistently
Experience 9 - 11 Years
Industry Type BPO, Call Centre, ITeS
Role Operations Manager
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Education UG - Any Graduate
PG - Any PG Course, Post Graduation Not Required
Compensation: INR 10,00,000 - 12,00,000 P.A
Keywords CUSTOMER SERVICE, customer service delivery
This company deals in real Estate, Mortgage.
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