Jobs for Freshers

Posted By: Vinothkumar K       Member Level: Gold       Posted Date: 09 May 2008

Fresher Jobs: Magna Infotech Employer Name: Magna Infotech Employer Address: Email: URL: http://www.magna.in Phone: Required Skills: Required Experience: Required Education: Job Location: Job Description Job Description Magna Infotech Immediate Job Opening for Technical Support Guys Experience: 0 - 2 Years Location: Mumbai, Pune, Ahmednagar, Mumbai Suburbs, Nagpur, Solapur Education: UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization Industry Type: BPO/ITES /CRM/Transcription Functional Area: Application Programming, Maintenance Job Description Skills: Voice Support 'Excellent verbal & written communication skills ( Preff: North American Accent) 'Able to create case, from phone site ID, customer contact name, phone number etc, problem description, severity 'Understand case severity and be able to push back un justified S1 & S2 severity to make it S3 / S4. 'Dispatch case to right queue based on the product, competence & internal site assignment (DVCI/Israel/SJ/UK) 'Should be actively informing and involving L2 in case S1 / escalated case 'Knowledge of APSS methodology. 'Work in shifts in 24x7 support environment Exp: Over all: 6 months to 1 year Relevant Exp: 6 months to 1 year Desired Candidate Profile Skills: Technical Support Voice Based only 'Excellent verbal & written communication skills ( Preff: North American Accent) 'Able to create case, from phone site ID, customer contact name, phone number etc, problem description, severity 'Understand case severity and be able to push back un justified S1 & S2 severity to make it S3 / S4. 'Dispatch case to right queue based on the product, competence & internal site assignment (DVCI/Israel/SJ/UK) 'Should be actively informing and involving L2 in case S1 / escalated case 'Knowledge of APSS methodology. 'Work in shifts in 24x7 support environment Exp: Over all: 6 months to 1 year Relevant Exp: 6 months to 1 year Company Profile About Magna Infotech ---- Contact Details Website: http://www.magna.in Executive Name: Hema Fax: 040-3068-7169 Reference ID: Voice Based Technical Support Job Description Magna InfotechImmediate Job Opening for Technical Support Guys Experience: 0 - 2 Years Location: Mumbai, Pune, Ahmednagar, Mumbai Suburbs, Nagpur, Solapur Education: UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization Industry Type: BPO/ITES /CRM/Transcription Functional Area: Application Programming, Maintenance Job Description Skills: Voice Support 'Excellent verbal & written communication skills ( Preff: North American Accent) 'Able to create case, from phone site ID, customer contact name, phone number etc, problem description, severity 'Understand case severity and be able to push back un justified S1 & S2 severity to make it S3 / S4. 'Dispatch case to right queue based on the product, competence & internal site assignment (DVCI/Israel/SJ/UK) 'Should be actively informing and involving L2 in case S1 / escalated case 'Knowledge of APSS methodology. 'Work in shifts in 24x7 support environment Exp: Over all: 6 months to 1 year Relevant Exp: 6 months to 1 year Desired Candidate Profile Skills: Technical Support Voice Based only 'Excellent verbal & written communication skills ( Preff: North American Accent) 'Able to create case, from phone site ID, customer contact name, phone number etc, problem description, severity 'Understand case severity and be able to push back un justified S1 & S2 severity to make it S3 / S4. 'Dispatch case to right queue based on the product, competence & internal site assignment (DVCI/Israel/SJ/UK) 'Should be actively informing and involving L2 in case S1 / escalated case 'Knowledge of APSS methodology. 'Work in shifts in 24x7 support environment Exp: Over all: 6 months to 1 year Relevant Exp: 6 months to 1 year Company Profile About Magna Infotech ---- Contact Details Website: http://www.magna.in Executive Name: Hema Fax: 040-3068-7169 Reference ID: Voice Based Technical Support

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