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Posted Date: 31 Oct 2009 Posted By: Viswa Member Level: Platinum
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: Customer Service, UK
| Employer Name: | Hutchison 3 Global Services Pvt Ltd |
| Employer Address: | Hutchison 3 Global Services Pvt Ltd
1st, 2nd & 3rd office floor level
Commerzone, Building No - 3
Survey No. 144 & 145
Samrat Ashoka Path
Off Airport Road
Yerwada, Pune - 411006
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| Email: | Online Application |
| URL: | http://www.3globalservices.com/jobs/index |
| Phone: | +91 (20) 6625 2222 |
| Required Skills: | |
| Required Experience: | Given in Description Column |
| Required Education: | Given in Description Column |
| Job Location: | Pune, Maharashtra (View Jobs in Pune, Jobs in Maharashtra) |
Job Description
Eligibility
-Graduate freshers are welcome to apply
-Under-graduates with minimum 6 months of experience
Process Description
-Identify billing related issues and explain adequately the reasons for the same
-Manage customer inquiries and provide end to end resolution wrt price plan,free data allowance,installments,payments charges and network coverage
-Support post sale inquiry relating to network and handsets.
-Develop customer service leads for other channels
-Verbally demonstrate the features and benefits of 3 products and services and information concisely, accurately and in an enthusiastic manner
About Employer
We are Hutchison 3 Global Services Pvt. Ltd. or 3. We are a 100% subsidiary of the Hutchison Whampoa Group (a Fortune 500 company that introduced 3rd Generation telecom technology to the world). Located at Mumbai and Pune and spread across an area of over 5,17,125 sq. ft., ‘3’ has over 8500 employees in the age group of 18- 30 years. Unlike any other BPO or Call Centre, we work on the advanced 3G (3rd Generation) technology and provide end-to-end CRM (customer relationship management) solutions to customers of ‘3’ telecom in the UK, Australia and Ireland. In India, ‘3’ has won the Remmy Awards 2009 and Pinkslip Awards 2007 for the Best Recruitment Advertising.
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