Bhakti Doshi


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Name Bhakti Doshi
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Country India
Member Level Bronze
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OBJECTIVE

To associate myself with an organization that has the potential to provide opportunities and challenges for individual development.

EXECUTIVE SUMMARY

Asst. Manager with more than 4 and half years of experience in Outbound Sales, Customer Support & Calling. Highly effective in utilizing best practices in Calling Standards and team handling through conventional means.

Responding urgently to multiple issues of customers and meeting time constraints and deadlines. Overall responsible for the team performance and also reporting to the company in India and the Clients Overseas. Overlooking the training of the existing and new representatives in the team, monitoring their performance and providing coaching and feedback.

Possess a strong sense-of-purpose and hold to the highest degrees of ethics, honesty, and integrity. Adaptable and flexible - can perform as a team member, team leader, project manager, or department head. Capable of handling day-to-day tasks with great competency, while holding to the objectives of the overall vision.

Have an excellent inter-personal and communication skill.

PERSONAL STRENGTHS

• Ability to envision creative sales strategies and programs then follow through on the details to ensure successful implementation.
• Consensus builder and skilled negotiator with the ability to build & maintain excellent relationships over long sales cycle
• Able to make rapid assessments and quickly revise tactics to ensure progress and goal achievement.


PROFESSIONAL EXPERIENCE

Name of the Company: Seven Hills Information Pvt Ltd
Period : March 2005 till date
Designation : Assistant Manager (Operations and Business Development)

• Review all operations performance daily and track and monitor critical performance and reward program.
• Man Management and team building exercises and plans.
• Meeting targets on overall business level and ensuring desired service level agreements are met with optimum quality and service
• Attending conference calls with Outsourcing clients for bi-monthly analysis of the process (which includes -- agent performance, service levels delivered, operational procedures, areas of improvement and new strategies for smooth transition of business offshore).
• Client relationship
• HR Recruitment Processes / Plans - Working in conjunction with the HR dept. for recruitment of new employees to fulfil process specific requirements. (Conducting interviews, coordinating the induction process for new recruits and overseeing their process training and allocation).
• Create / Review / Manage employee Goal settings Plans and processes



• Counselling and doing Performance coaching.
• Handling the escalated business development calls to procure international business for the company.
• Data Analysis and MIS, highlighting critical performance drive (productivity management)




Name of the Company: Ecall Serve
Period : August 2004 to February 2005
Designation : Shift Supervisor

• Responsible for Complete Client Interaction and Data Management
• Assisting in team management and day-to-day operational activities pertaining to the Process.
• Monitoring calls and giving requisite feedback.
• Participation in call calibration with quality and compliance departments
• Handling customer complaints (Taking Supervisory Calls)
• Counselling agents (Inculcating job satisfaction to reduce attrition rate within the organization)




Name of the Company: Convergence Contact Center
Period : November 2003 to August 2004
Designation : Worked as a Closer
• Was handling calls as well as verifications for Australian based Outbound Telecom selling Campaigns
• Was a Call Coach for the Same Process
• Worked as part of a core team to help secure various new projects and processes for the company
• Achieving the allotted SPD/SPH.




EDUCATION

• B.Com, Shri Shikshayatan College, Kolkata University, Kolkata, 1st Div
• XII I.S.C., Calcutta Girls’ High School, Kolkata – 83%
• X I.C.S.E., Calcutta Girls’ High School, Kolkata – 80%




CO-CURRICULAR QUALIFICATION

Software Engineering Diploma Course from NIIT -- 88%


___________________________
Ms. Bhakti Doshi


Date: -









Dear Sir,
I am writing to express my interest in your current opening therefore, please allow me to submit my résumé for your review. Having served in sales and operational leadership roles for the past 4 years, with continued success in meeting business/operational goals, I am confident that I can make a valuable contribution to your organization’s future projects and initiatives.
What I bring to the position is a combination of team leadership, strategic planning, and business development skills that I have leveraged to meet and exceed expectations. I analyze core operational/business functions and implement the most appropriate solutions that drive continual business growth. I can assure you with the ability to do the following as I have proved in my past and present companies
Manage Business Operations: Ensure that business operations run smoothly and efficiently.
Strong Team Leadership Capability: Provide staff members with positive reinforcement and motivate them to do their best.
Strategic Planning: Develop strategic objectives that accommodate current and future organizational needs.
In previous positions, I increased sales performance and motivated teams to meet employer objectives. The experience allowed me to enhance organizational, leadership and managerial skills. It also gave me the confidence required to succeed in a competitive environment. I assure you that if I were given an opportunity to work in your esteemed organization I would add value with my services and past experience.
My résumé contains additional details regarding my career accomplishments. I would welcome an opportunity for a personal interview to discuss your organization’s needs and the results you can expect from me in addressing those needs. And I thank you in advance for your time and review of my qualifications.

Sincerely,
Bhakti Doshi





 

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