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Posted Date: 21 May 2008      Posted By:: b.thirumaya prabhu    Member Level: Gold  Points: 5 (Rs. 1)

2007 Anna University Chennai General B.E GE 406 - TOTAL QUALITY MANAGEMENT Question paper Question paper

Course: B.E   University/board: Anna University Chennai

Eighth Semester
Civil Engineering
(Common to all branches) ‘
Time : Three hours
Maximum 100 marks

` Answer ALL questions.
PART A —— (10 >< 2 = 20 marks)
1. What are the activities of quality planning?
2. What is the philosophy behind ‘l\/Ianagement by Wandering Around’ (MBWA)?
3.What are the important factors that influence purchase?
4.Is cleanliness the only benefit of implementing ‘5 S’ practices?
5. W hat is the purpose of Pareto Diagrams?
6. How are the measures of central tendency used in quality analysis?
7. What are the reasons for benchmarking?
8. What are the losses reduced by TPM?
9. What is the purpose of ISO 9000 quality system?
10. How does the conceptual approach to ISO 14001 differ from ISO 9001?

PART B —— (5 X16 : 80 marks)
11. (a) (i) 'What are the dimensions of quality? Discuss eight of them. (8)
(ii) What are the duties of quality council? (8)
' Or

(b) (i). What are the steps in strategic planning? l (8)
(ii) What are the barriers to TQM., implementation? How are they eliminated?(8)
12. (a) (i) What is the concernlof most consumer? Is it price of the product or •
service? Explain in detail.(4)
(ii) _ What are the different ways of receiving customer feedback? How are the feedback used? (12) •
(b)(i) What are the types of teams formed in industries? Discuss the functions of any four of them(8)
(ii) How is PDSA cycle used? Discuss with a case study. • (8)
13. (a) (i) Draw cause and effect diagramfor an engineering problem. A (8) .
(ii) What are the interpretations of different shapes of histograms? (8) . `
(b) (i) An industrial product was subjected to inspection with a batch size of 5-00 for ten consecutive days- The number of defective pieces found are 33, 42, 44, 56, 60, 43, 55, 42, 28.and 70. Draw a p-chart and discuss. (12)
(ii) How is Process Decision Program Chart (.PDI?C). used? Give an example. (4)
14. (a) Draw the house of quality for an industrial product. Explain various 4
stages. . (16)
(b) How is FMEA performed? Discuss with an example; Drawthe table and give details. (16)
15. (a) (What are the steps in the implementation of ISO 9000 quality system. Discuss in detail. A (16)
(b) (i) Discuss the environmental managementlsystem model with a block diagram.(10)
(ii) What are the global benefits eof environmental management system? Discuss-in detail.(6)

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