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Posted Date: 09 Jul 2012 Posted By:: Ammu Member Level: Bronze Points: 5 (Rs. 1)
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2012 Cochin University of Science & Technology B.Tech Information Technology IT 801 Electronic Business and Services VIII Semester April 2012(2006 Scheme) Question paper
Pursuing B.Tech Information Technology and facing difficulties in having a grip on the question paper pattern for IT 801 Electronic Business and Services VIII Semester of Cochin University of Science & Technology? The original question paper IT 801 Electronic Business and Services of Cochin University (CUSAT), which is beneath enclosed, should help you. Download this previous year question paper to practice and succeed in your all important exam.
B.tech Degree VIII Semester Examination April 2012
IT 801 ELECTRONIC BUSINESS AND SERVICES
(2006 Scheme)
Time: 3hrs Maximum Marks: 100
PART A
(Answer ALL the questions)
(8*5)
I.(a) Define a value chain. What do you mean by disaggregation and reaggregation of value chain?
(b) What do you mean by e-business webs?
(c) What are the trends related to customer service?
(d) ) What are the challenges of e-business architecture?
(e) What are the goals of a CRM business frame Work?
(f) Briefly describe the benefits of ERP suite.
(g) What are the management issues in e-supply chain fusion?
(h) Define e-procurement.
PART B
[4x15]
II.(a) Explain the ten rules of e-business.. [15]
or
III. (Explain:
(i) customer oriented trends. [8]
(ii) organizational trends[7]
IV. Describe the steps in e-business design in detail.[15]
Or
V. (a) Define CRM and its phases [10]
(b) Describe the new CRM architecture [5]
VI Define selling chain management. What are the business forces driving the need for selling chain management?.[15]
Or
VII.(a) Describe the evolution of Enterprise Resource planning.[10]
(b) Describe ERP implementation.[5]
VIII. (a) Define supply chain management . Describe [supply chain investment trends. 10]
(b)Explain e-supply chain fusion. [5]
OR
IX. Describe the evolution of e-procurement models in detail. [15]
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