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EVERYTHING ABOUT CALL CENTER
1. What is a call center?
A call centre is a service centre with telecom facilities and access to internet, which provide voice based or web-based information and support services to customers in the country or abroad. Call centres exist in all sectors of business including banking, manufacturing, market research, catalogue sales, order desk, customer service, help desk, credit collections, food service, airline and hotel reservations etc.That's why job opportunities are increasing day by day in call center and call center has become a amazing career option for all.
2. What are the types of Call Centres?
There are two types of Call Center -------- Outbound Call Center and Inbound Call center.
3. What is the eligibility?
1. Undergaduate/graduate
2. Fluency in written and spoken English
3. Good communication skills
4. Basic computer skills
5. Ability to work in teams
6. Listening skills
4. What are the job prospects?
There is a great scope for Call centres in India. Anyone can strat his career from a junior level and then he can reach to higher levels by hard work and experience.
5. What about remuneration?
Freshers can start their career in an International Call Center as a Call Center Executive and can earn highly attractive pay packages.
6. Which type of companies have call centers?
Actually every company which has customers , have call ceters, and it means that every company has call center specially IT enabled companies.
-banks
-manufacturing companies
-market research companies
-IT product companies
-catalogue sales
-order desk
-mutual funds
-customer service
-Publishing
-help desk
-credit collections
-food service
-airline
-Transportation
- hotel reservations
-Insurance
7. What are the application areas of a Call Center?
-Relationship and Accounts Management
-Sales Support
-Complaint Handling
-Technical queries
-Lead generation and follow up
-Telemarketing
-Credit and Billing problems
-Market Research
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| Author: Shinu 31 May 2008 | Member Level: Gold Points : 2 |
Great To Know about it. I have been interested in this and happy to read more about it.Thanks for the information
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