Total Quality Management Syllabus for MBA

This syllabus is suitable for students doing their MBA in madras university (Distance Education)

Master Of Business Administration
Second Year
Elective – Human Resource
Total Quality Management

Introduction to quality control – quality and cost consideration – statistics and its implication in quality control – sampling inspection in engineering manufacturing- statistical quality control by the use of control charts – methods of inspection and quality appraisal – reliability engineering – value engineering and value analysis.
Theory of sampling inspection – standard tolerancing - ABC analysis – defect diagnosis and prevention.
Recent techniques of quality improvements – zero defect – quality motivation techniques – quality management system and total quality control.

Section of ISO model and implementation of ISO 9000. Human resource development and quality circles - Environmental management system and total quality control.

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