MBA 033 : MANAGEMENT INFORMATION SYSTEM
Max. Hours : 40
Unit I (12 Sessions)
Introduction: Concept of Data and Information, Information Systems, Classification, Operations Support System
(OSS), Management Support System(MSS), Transaction Processing System(TPS), Process Control
System(PCS), Enterprise Collaboration System(ECS), Management Information System(MIS), Decision
Support System(DSS), Artificial Intelligence(AI) , Applications Of Artificial Intelligence : Neural Networks, Fuzzy
Logical Control System, Virtual Reality , Expert System(ES), Executive Information System(EIS), Cross
Functional Information Systems
Unit II (10 Sessions)
Role of MIS: Strategic Advantage with MIS, Competitive Strategy Concept, The Value Chain and Strategic IS,
Using IT for Strategic Advantage: Business Process Re-engineering, Creating a Virtual Company, Improving
Business Quality: Total Quality Management, Becoming an Agile Company, Building a Knowledge Creating
Company
Unit III (10 Sessions)
Developing MIS Systems: System Development Life Cycle. , Investigation Phase, Prototyping, Feasibility
Analysis, System Analysis (DFD and ER Diagram), System Design, Implementing Business Systems, Testing,
Documenting, Training, Conversion and Maintenance
Unit IV (8 Sessions)
Applications: Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Security and
Ethical Challenges Of IT, Ethical Responsibility - Business Ethics, Technology Ethics; Cyber Crime and Privacy
Issues.
Suggested Readings :
1. Laudon K C and Laudon J P - Management Information Systems: Managing the Digital Firms (Prentice Hall,
1st Ed.)
2. O'Brien James - Management Information System (Tata Mc Graw Hill, 12th Ed.)
3. Jawedkar W S - Management Information System (Tata Mc Graw Hill, 3rd Ed.)
4. Arora Ashok, Bhatia Akshaya – Management Information System (Excel, 1st Ed.)
5. Davis & Olson – Management Information System (TMH, 2nd Ed.)
6. Murdick, Ross, Claggett – Information System For Modern Management (PHI, 3rd Ed.)
7. Stair & Reynolds – Fundamentals of Information Systems (Thompson, 2nd Ed.)
Reference http://www.uptu.ac.in/academics/syllabus/mba_2010_11.pdf
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