THE CHANGING ROLE OF ADMINISTRATIVE PROFESSIONALS
In 1975, Janice was hired as a secretary for Storr, a large food manufacturer and distributor. Janice's supervisor, Graham, asked her to prepare a letter to go out to one of the company's clients. How do you think Janice accomplished this task with the technological resources available to her in 1975? Janice recorded the correspondence in shorthand and the then typed the letter using a typewriter. After proof reading her work, she addressed the envelope, applied a stamp and put the letter in the mail box. Does this method seem archaic? In 1975, office work was somewhat predictable and typical office equipment consisted of typewriters, telephones and file cabinets. By the later 1970s to early 1980s the use of word processing technology was more common. Companies were able to produce written documents quickly. Due to the efficiency of automated office equipment, store as well as many of other companies, separated document production from regular secretarial duties. Storr set up special word processing department. This was a common practice of the time.
Another familiar practice of the early 1980 s was the creation of new positions in word processing departments. Many people were hired to work as word processing operators and word processing specialists. Storr, in keeping with other companies of its size, hired individuals to work in these positions. Janiee, like many administrative support professionals of het time was promoted to word processing supervisor.
Administrative support professionals have more responsibility now than they did in past. This is because technology has enables them to be more productive during the workday. There is more time left to complete office during the workday. There is more time left to complete office duties that require highly developed decision making skills. The role of administrative support has evolved over time. To be highly productive and valuable employees, administrative support professionals must be better equipped to meet the increasing demand for changes in the workplace.
Business Skills For The Future
Jesse must get a memo out right away, but he is too busy to sit down at his computer. Instead, he uses the hardest that is hooked up to his computer. It records the word he speaks to create the memo. He then tells the computer to send the message to all the employees in the company. Each worker in the company is equipped with a microscopic computer that is built into a wrist watch. No matter where they are, they can listen to or read the incoming company memo. Computer systems will continue to become more advanced. Administrative support professionals will continue to be viewed with higher regard as they use more complex technical equipment. They will be able to perform tasks that are currently performed by other departments.
It's not just technical skills that make administrative support professionals successful. In fact, it's the non technical skills they possess that significantly affect their future in the world of business. Some non technical skills include; supervising employees, dealing with clients, researching, editing and organizing meetings and conferences. Think about the technical and non technical skills you possess that will enable you to achieve success in the workplace.
Here is a list of essential business skills for administrative support professionals in the twenty first century. They are:
1. Learning skills
2. Basic office skills
3. Personal management skills
4. Group effectiveness
5. Communication skills
6. Organizational and management skills
7. Problem solving skills
Administrative support requires versatility and proficiency in many areas. Knowing the business skills of the future will make you an effective administrative support professional.
Discussion Continued Further in the next article:-
The-Changing-Role-Of-Administrative-Professionals:Part 2 - Portraying the Perfect Image at Office