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My interview experience with Sutherland global services


Posted Date: 09-Jan-2011  Last Updated:   Category: My Interview Experience    
Author: Member Level: Silver    Points: 10


I have shared the experience of my first interview. I have explained the details of the technical interview. It will give an overview of a technical support BPO job profile.



I would like to share my interview experience for the post of Technical Support Executive with Sutherland Global Services a leading company in BPO industry. It is my first interview experience when I was out of college.
I was interviewed when I went to a campus interview in an Engineering college near my hometown.

First, the HR involved in the recruitment process called the candidates in groups of 4, gave a common topic and asked each person to speak for a few minutes about the topic. Her primary focus was on verbal communication skills with no mother tongue accent in Speech.

When she announced the name of the candidates selected for the next round, I was overjoyed to see that I was one among the very few people who cleared the initial screening.

Then she put me on phone to attend a technical round of interview which is as follows.

Me: Hello
Interviewer: Hi. Tell me about yourself?
Me: Told about me, my qualification, percentage of marks etc.

Interviewer: Can you explain me the components of a Computer
Me: CPU, Motherboard, RAM, Hard disc, SMPS, Drives

Interviewer: What is an Operating System?
Me: It is a Software interface between the hardware and the User.

Interviewer: In which of the operating systems you have a working knowledge?
Me: Windows XP, DOS, 98

Interviewer: Which is the Primary memory of a computer?
Me: RAM

Interviewer: Which is the secondary memory of a computer?
Me: Hard disk drive

Interviewer: Which part would you check first when you have a problem in display?
Me: First will check the monitor, if it is working fine then the VGA and RAM

Interviewer: What is a SMPS?
Me: It stands for Switch mode power supply. It is used to convert an unregulated power supply to regulated supply.

Interviewer: What would you do to increase the display quality of your PC?
Me: Add a VGA card to the system.

Interviewer: Where would you connect that?
Me: To the PCI slot in the mother board.

Interviewer: What is NIC?
Me: Network Interface Card

Interviewer: What is the use of that?
Me: It is used to connect a computer to a Network.

Interviewer: Good, It was nice Speaking with you. Please hand over the phone to the HR.
Me: Sure. Thank you.

After an hour the HR said that I am shortlisted and I need to come to Chennai for another round of interview.

In Chennai I was asked to undergo an online test which consisted on questions in Aptitude, analytical reasoning, logical reasoning and English Grammar and I cleared that too. Finally I cleared the HR round and got my offer letter for an annual payout of Rs. 1,70,000 along with lot of other incentives and benefits. However I did not prefer to join as I learnt from my seniors that the work culture was not good and they have long working hours without breaks.

A general advice for people aspiring a carrier in BPO sector is, try to have at least a fair communication skill with at least conversational ability with no accent of regional language in it.


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