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Outsourcing Management Creating Value through Collaboration
Posted Date: 12 Apr 2008 Resource Type: News/Announcements Category: Short term courses
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Posted By: Bala Member Level: Diamond
Rating:  Points: 3
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Indian Institute of Management Bangalore
Executive Education Programme
Outsourcing Management Creating Value through Collaboration
Programme Director: Prof. Raghunath S
Venue: IIMB Campus
Dates: 8 -10 Dec, 2008
Introduction
Outsourcing has been a major initiative in recent years for addressing issues relating to growth. Many critical areas of business are being outsourced, therefore it is extremely important that the process is designed and managed to take care of the pitfalls while ensuring expected business results.
Companies entering into outsource arrangements often have limited experience of the process; however for the outsource service providers, it is their core business, and this is reflected in the contract and the arrangements to which they commit..
This programme addresses the core issues in the outsourcing process and focuses on case studies, which differentiate initiatives that have resulted in success or failure. It takes a comprehensive view of the process, from understanding the strategy required for outsourcing success through to successful management of the outsource service provider. The programme explores and explains the key principles when developing, managing, and sustaining outsourcing arrangements.
Programme Details
The programme would broadly cover the following themes:
Understanding the concept of value creation through outsourcing
Sizing up the strategic challenge and applying business model design to outsourcing through stakeholder analysis and creating processes for building sustainable partner relationships
Managing the transition from vertically managed structures and processes to horizontal relationships and processes -
the utilisation of measurement approach goal definition and tracking through SLAs, process improvement, quality and standards, surveys and presentation of new ideas to executive committees.
End-to-end performance management -
metrics and incentives
strategic governance
communication processes for sustaining a high commitment relationship
reviewing performance
Unlocking outsourcing value -
leveraging tangible and intangible assets for business growth
Personal action plan of participants
Pedagogy
A mix of lectures, exercises and case studies
For Whom
Senior managers who own the outsourcing initiatives
Senior executives managing partner relationships
Influencers who encourage outsourcing initiatives
Executives who are involved in horizontal relationships (if possible, including executives from the outsource service providers)
Business development managers who interface with channel partners
Programme Director's Profile
Dr. S Raghunath is a Professor of Corporate Strategy and Policy at the Indian Institute of Management Bangalore. As a Visiting Scholar, Graduate School of Business, Stanford University, he researched strategy making in high-tech companies in USA which included Cypress Semiconductors Inc., Harris Semiconductors Inc. Intel, Motorola, MIPS and National Semiconductor Corp. Currently involved in research, teaching and consulting in the areas of Corporate Re-positioning in the context of increasing competition in the liberalized business scenario, formulating and implementing Business Strategy in Information Technology and Network Based Organizations, Strategic business alliances and joint ventures. Dr. Raghunath is a registered consultant with the Office of Projects Services, UNDP, New York.
CERTIFICATE OF PARTICIPATION
A certificate of participation will be awarded to the participants by IIMB
Programme Details
Programme Dates
8 - 10 Dec, 2008
Non Residential fees
36,000/-
Residential fees
45,000/-
Registration
Duly completed nominations in the enclosed form along with a crossed demand draft drawn in favour of the "Indian Institute of Management Bangalore", may please be sent to:
The Chief Programme Officer
Indian Institute of Management Bangalore
Bannerghatta Road, Bangalore 560 076
Phone : 080 – 26993742/3264/3475
Fax : 080 - 26584004/26584050
E-mail : edp@iimb.ernet.in
Website : http://www.iimb.ernet.in
For more details, visit http://www.iimb.ernet.in
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