What is Business Process Outsourcing?
B.P.O or Business Process Outsourcing is a new trend in the recent IT enabled business field. When the works of a company, more specifically, the business transactions of a company are given to agencies outside the country in which the company is situated, it is known as Business Process Outsourcing. B.P.O is a recurrent name in today's IT world. Most of the developed countries like USA depend upon developing countries like India to get the work done because of the cheap labour as well as the availability of qualified persons. Developing a career in B.P.O field is the ambition of many students in India.
Eligibility and aptitude
1. The most important quality needed for a person to find a successful career in B.P.O filed is the fluency in English language, both spoken and written. In fact this is a must for Voice Based Programmes, which is a branch of B.P.O.
2. Pure diction is another quality you must develop. If you can understand and speak multiple accents, it will add to your potential.
3. Similarly, you must have a basic awareness of foreign culture, because it helps in the difficulties you may face while working for clients.
4. Thorough knowledge in Computer and Internet and the ability to type fast is also preferred.
5. A mind to work hard, even in the night is a positive ability you can develop.
Careers in B.P.O and necessities for each
1. Working in Call Centres: For this, you need good interpersonal(communication) skills, good grasp of the language, a lucid accent, ability to work as a team and knowledge in computer.
2. Engineering and Designing: This is a technical section of the B.P.O field. For this career, you will need professional knowledge in basics of Software Engineering and designing.
3. Medical Transcription field: A person who aspires for a career in this section should have awareness about various medical terms. He/she may constantly update his/her knowledge in medical field. Language grasping skills and data processing skills may also come in use.
4. Distant Education: For this, you may need knowledge in the subject, good language skills and computer experience.
5. Remote Customer Interaction: Good understanding of English, accent and ability to comprehend everything are needed for this job.
6. Human Resource (HR) field: To develop a career in Human Resource field, you must have awareness about the Human Resource potentials, HR policies, HR laws etc of each country (or at least important countries). Also potential thinking and planning is needed for this career.
7. Market Research: A person in this field should have knowledge about Stock Market, common market in general, speculative abilities and problem solving skills.
8. Animation: For this, language skills are not much important, but you must have professional knowledge in computer animation, an inherent flair to draw, and a creative mind.
Scope and Remuneration
B.P.O is an ever-growing branch of the newly emerged IT tendencies. There is a misunderstanding that the careers in B.P.O may not be long-lasting. It is true that some countries are forming policies against Outsourcing because of employment in home countries. But yet, as long as educated and skilled workers are available at an average wage rate, developed countries will outsource their work. Even though the remuneration may look 'average' from the view of a foreigner, you can earn a good salary from B.P.O in terms of Indian rupees. According to the designation, one can earn from Rs. 8000 per month up to Rs. 5 lakhs per year from B.P.O. This may further increase with the growing scope of IT. A large number of employment opportunities are being generated in the field. Moreover, it is an apt career option to start your career with, because the language skills and the experience you will develop from this field may come in handy in any commerce and business related work you are planning to do in future.
Business Process Outsourcing alias B.P.O is a growing career option in the IT sector and it is supposed to be a globally connected venture in near future. A career in B.P.O can be a glowing start to anyone who wishes for a successful job in management field.