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Client Name: Akamai India
Job Title: Business Support Specialist
Location: Bangalore
No. of Vacancies as on 13.5.08 = 7
Educational Qualifacations : MBA, PGDM/B.A ( Any graduate)
Experience : 1-3yrs in customer support, project management, or similar role
REQUIRED SKILLS:
• Demonstrates a basic understanding of technology and the Internet
• Strong customer service skills
• Highly effective communication skills
• Detail oriented
• Multi tasking and project management ability
• Presentation skills preferred
BRIEF JOB DESCRIPTION:
The Business Support Specialist will assist customers with business inquiries or challenges thereby contributing to overall account relationship growth and providing a consistent customer experience. Key responsibilities will include investigating and responding to customer business inquiries, tracking customer support engagements and delivering customer education.
* Investigates and responds to customer business questions including those related to customer portal, service setup, contract terms and invoices.
* Tracks details of customer communications and business support tickets
* Escalates issues requiring further support within install base of customers and named accounts to technical support, Account Managers and Sales Executives
* Identifies and communicates trends of continually challenged accounts that require proactive support
* Generates demand for additional products and services within customer base by educating customers on Akamai’s Product/services.
* Determines new growth opportunities
* Conducts monthly customer invoice reviews
Any graduate can apply. Please send your resumes to dharanija35@gmail.com with the subject title "Business support specialist job at Akamai India"
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