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inter personal skills
Posted Date: 14 May 2008 Resource Type: Articles/Knowledge Sharing Category: Career Guidance
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Posted By: sri phani kumari Member Level: Gold
Rating:  Points: 2
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The ability to have authentic relationships with people that result in win-win outcomes. People with interpersonal skills are appropriately assertive and have the potential of being able to communicate with people on the right wavelength. When working with people, either singly or in groups and teams, they consistently secure high levels of agreement and commitment.
Inter-personal skills are a crucially important capability in a world where people are caught up in new technologies, suffering from information overload and lack of human warmth and emotional intelligence.
Assertiveness
Safeguard your rights in a way that doesn't violate other people's rights
Express yourself in ways that are clear and unambiguous
Be open and honest about your motives and intentions.
Communication
Encourage open communication within your organization
Speak more effectively
Pay attention to body language to improve your verbal and listening skills
Employ 'active listening' skills to aid understanding of the message being conveyed
Write in a concise, informative, clear and relevant manner.
Face-to-Face Skills
Convey clearly what you want to achieve and how
Generate the reactions you want from other people
Help you to respond to people's behavior appropriately
Keep the interaction moving towards a successful conclusion.
Influencing
Elicit information, understanding and trust from the influence with questioning techniques
Reason with the person you seek to influence in order to help them see the logic and benefits of your proposals
Use clear verbal behavior to ensure that your proposals are easy to understand and attractive to the person you are trying to influence
Use positive body language to reassure people, as well as observe other people's body language for clues as to how they feel and what they are thinking.
Negotiating
Involving the other party and their interests in the decision-making process
Planning how you will conduct your negotiations, e.g. logistics for the meeting, preparing proposals and counter-proposals
Remaining focused on what you want to achieve from the negotiations, rather than on bargaining positions or people's behavior
Standing your ground when faced with difficult opponents and intimidatory tactics.
Team working
Become an enthusiastic, committed team member
Behave in ways that enhance the performance of the teams to which you belong
Participate fully in team discussions
Play your part in creating a supportive team spirit.
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