How to cancel Indian railway PRS counter ticket online or via mobile


Want to cancel your rail ticket? Don't have enough time to go to the counter? Don't worry! Indian Railway has started to allow all passengers to cancel their train tickets through IRCTC website as well as 139 IVRS. Complete procedures and relevant rules are available here.

Many days ago, Indian Railways brought the opportunity to their passengers so that they can reserve train berths through online system. This step had saved precious time of all passengers. Passengers need not to go to the railway counter compulsorily since then.

But still there is a real problem for some people. What is this? Well, suppose a passenger booked his ticket from railway counter. Then he had no option to cancel that ticket except from the counter again! It means if tickets were purchased once from a railway counter manually which are known as PRS tickets and passengers wanted to cancel those tickets, they were not allowed to do so!

Now, railway has solved this problem. Any passenger can cancel ticket online or through mobile even if it is booked from a rail counter. Let's have a look at various rules and procedures to avail this new facility!



Time to call off railway ticket

Indian railways has also set the time to call counter tickets off through IRCTC website or mobile with respect to PNR status which is as follows:
  • If the status of PNR is confirmed, cancellation can be completed till four hours before the scheduled train departure.
  • However, candidates are allowed to cancel a ticket till thirty minutes before the scheduled train departure in case PRN status is RAC or WL.

IVRS / Online PRS tickets cancellation steps

  • If passenger provides mobile number during booking of ticket, only then that ticket can be cancelled online or through mobile.
  • Passengers may cancel PRS tickets online through IRCTC website or via IVRS number 139 from mobile based on their choice.
  • Passengers have to describe detailed description as per the queries during cancellation of tickets via online or mobile and should choose cancellation option.
  • After that they will receive a OTP (One Time Password) to their register numbers which have to be provided through online or via 139 as the validation of all information given by them.
  • That's all! The PNR will be called off totally after the validation through the system set by the railways and that will be marked as cancelled setting the seat which was booked against cancelled PNR, free.

What to do to get train fare refund

Refund amount can be checked at IRCTC official website and / or SMS may also be received on your registered mobile number through SMS. Ticket fare will be refunded from the ticket counter of departure station, PRS counter, current counter and some special counters which are officially approved for 24 hours ticket cancellation on submission of original PRS counter ticket. But this step should strictly be followed to take return amount of cancelled ticket during some specific time periods which are as follows:
  • If scheduled train departure time falls between 6:01 a.m. - 6:00 p.m., return amount will be refunded till four hours after scheduled train departure time.
  • If scheduled train departure time falls between 6:01 p.m. - 6:00 a.m., return amount will be refunded within first two hours after counter opening on next day.
Note: Point to be remembers that no refund will be paid beyond above said time frames.


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