How to apply for IRCTC authorized agent license


Are you eager to get an authorized license from IRCTC to set up a ticket booking agency? In this article you can find all the details which will help you to process your application and became an authorized licensed agent of IRCTC.

What is IRCTC ticket booking agency

It is an opportunity to start your own business with the help of IRCTC. Through this agency one can become an authorized e-ticketing agent for all kinds of IRCTC travel tickets. Although there are some people who are doing ticket bookings for selling purpose, this is not legal without authorized license from IRCTC for providing this service to others. We should not buy any IRCTC tickets from unauthorized agents and should check for the license of service provider.

What are the benefits

An authorized agent has many benefits of owning a legal license from IRCTC and these are as mentioned below-
  1. Authorized agent can book unlimited number of tickets without any restriction.

  2. They do not require any bank account and the amount can be credited in principal Agent account.

  3. Authorized agents do not require any trade license for ticket booking.

  4. Being a legal agent, they can issue tickets without any fear of ticket cancellation.

  5. The agency details of the agent get printed on the tickets booked by him.

  6. These agents can book tatkal tickets after 30 minutes of general public ticket opening time.

  7. The ticket generation procedure is faster for authorized agents as the money gets directed deducted from their wallet.

  8. They also get direct login in the portal of IRCTC.

  9. They can book multiple tickets within one day credit.

Requirement lists

If you are interested for this license, there are some requirements you need to fulfill-
List of pre-requisites
  1. One should have a computer assembly, a laptop or any other mode of internet access.

  2. A printer is required for ticket printing when it is booked.

  3. Cash/ credit card/ Debit Card or net banking is required for online ticket booking.

Documents requirement for license
  1. A copy of address proof (attested)

  2. A valid copy of photo id proof (attested)

  3. A latest passport size photograph for application.

  4. One demand draft for registration fee amount.

  5. 2 filled forms for application with applicant's signature on it.

Process

Once the forms get filled and enclosed with all the other required documents, candidate needs to courier it to the address provided by his/ her principal agent. Their team receives the application and fee and then their compliance team processes it further. Then the KYC and SIFY get submitted and E-token is created after 24 hours of the same.

When the E-token gets created then provided E-mail id, address, mobiles, etc are verified. After all get verified, an OTP will be sent to applicant and IRCTC service gets assigned.

Finally, the Training and welcome kit get dispatched and once you receive that you can start your own business.

The link to submit the agency request is at: "http://hindi.erail.in/IRCTC-Agent-Registration-Enquiry.aspx".

List of complimentary Services

The IRCTC authorized licensee also provides some complimentary services as mentioned below-
  • Agents can also book Domestic/International Flight tickets through IRCTC

  • Can also book Bus tickets for more than 10000 routes in India.

  • Tours and Holiday package booking are also available for them for booking.

  • Taxi and Cab bookings through IRCTC is also possible for these agents.

  • They can also provide IRCTC customized tour packages to their customers.

  • Hotel bookings are available with these agents.

Important points to remember

Candidate must have minimum required basic infrastructure for office. Agent should also have minimum staff to manage ticket e-booking and delivery whenever it is required. The name of Agent with other details should be printed on booked tickets/ ERS slip after "Important Instructions" in ERS.

The current agents cannot transfer their ID to another person. If they are not willing to continue their services, they can surrender their license to their principal agent. IRCTC has right to initiate legal actions against such matters if found guilty.

The agency can be deactivated if repeated customer complaints come in or there are fraud refund claims or overcharging complaints, etc are received.

List of Don'ts for the Service providers

  1. Agents should not collect extra charges in any form like cancellation of tickets or anything else.

  2. Agents are not allowed the booking of I- tickets/ counter tickets and this is punishable.

  3. Agents should not do any kind of advertisement without permission from IRCTC.

  4. Agents are not allowed to use IRCTC's logo in Visiting Cards, Pamphlets, Letterheads, etc.

  5. Booking of benami e-tickets is strictly not allowed by agents.

  6. Transfer or re-sale of tickets once booked is illegal.

  7. Agents should not cancel any ticket without confirmation from customer.

  8. Agents should not share their access details with anyone else for ticket booking purse. In such cases, the agency can be deactivated.

Apart from all these points, there are many other things for which an agent needs to take care. These are like Blocking of accommodation by giving fictitious names, Modification/Alteration/Tampering the Electronic Reservation Slip (ERS), Software tampering and many more.


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