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Why not ethics in business?
Posted Date: 09 Jun 2008 Resource Type: Articles/Knowledge Sharing Category: AdSense Revenue Sharing
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Posted By: mohan Member Level: Gold
Rating:  Points: 2
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Why not ethics in business?
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There's one company that every hard-core techie would like
to work in: Google. Why? The answer to that question lies not merely, among other
things, in its stratospheric stock value (it has taken a beating of late), but also
in the company's culture. After all, this is the company that declared that one
of its mottos would be "Do No Evil" (at least, the only company I know of). And
not content with that had the guts to stand up to it (and is still doing so). There
are so many good things in Google's culture and ethics that we'll do well to follow.
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Do No Evil. If customers are Gods, then would it behoove
us to lie to them? There are many different kinds of lies - white lies, fibs, damn
lies, statistics, jargons - it will do us good to introspect and find out why being
honest and being successful at business are not mutually opposed to each other.
My experience here seems to suggest that, in general, honesty is not considered
such a prized value, though there are plentiful exceptions. These, unfortunately,
are in the minority.
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Closely tied to honesty are ethics. Do we as employees
believe that it's important to not only treat our customers ethically, but also
our colleagues? How many of us can answer "yes" to that question conscientiously?
If there was some problem with us that affected the ability of our subordinates
/ colleagues to work well, did we do something about it to help? Did we even have
the courage to accept that we had a problem? These are questions that we have to
answer individually, no doubt, but if we reach a stage where the majority answers
"yes", then we would have arrived as responsible corporate citizens. And by "responsible",
I don't mean environmentally responsible; to me, that's not half as important as
being responsible to other human beings, and most of all, to our inner selves.
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Underpinning the above two aspects of good corporate character
is the most essential thing of them all - Values (yes, with a capital V). As employees
of this company (or any company, for that matter), what are our values? What exactly
are the core values that we swear by, and would never betray, whatever the situation?
Is it better to lie to a customer and win his custom by unfair means than it is
to speak the truth and gain his trust? Are we conscious of moments when we cross
the line between white lies and damn lies, or are we so hardened by today's business
(non-) ethics that we turn, by force of habit, a blind eye to these uncomfortable
questions?
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There are more questions than answers, but the most important
thing is to not shy away from them; we need to face them, have the courage to look
the truth in the eye and say, "Yes, I've been wrong"; even more importantly, we
need to have acted in accordance with our conscience from then on to be able to
hold our heads high and face these questions with the confidence that we have done
right. Our conscience can be our best keeper, if only we let it.
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