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Leadership
Posted Date: 10 Jun 2008 Resource Type: Articles/Knowledge Sharing Category: AdSense Revenue Sharing
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Posted By: mohan Member Level: Gold
Rating:  Points: 1
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“We can’t teach culture. We have to live it. We have to experience it. We have to share it. We have to show it.”
Here is a real story from a passenger flying Jet Blue and his experience.....
“As we were buckling up to take off, Neeleman stood up and introduced himself. ‘Hi, I’m Dave Neeleman, the CEO of Jet Blue. I’m here to serve you today and I’m looking forward to meeting every one of you before we land.’
“As he was handing out snack baskets he would stop to chat with everyone. When he came to me, I told him I thought it was a great idea to serve his customer first hand, and asked him how often he did it. Expecting him to say once or twice a year, he said, ‘Not often enough...I get to do it about once a month.’
“Out of curiosity, I watched him interact with other passengers. In several instances, I saw him taking notes and listening intently to what passengers were saying. In a few instances when he couldn’t answer the question, I watched him take a business card and say, ‘Someone will be in touch with you in the next 24 hours.’ Even at the end of the flight, there was Neeleman, in his blue apron, leading the charge collecting the trash from the seat pockets.”
Now, here’s a question for you... Is there any doubt that Jet Blue employees knew that their leader was willing to walk the talk when it came to serving the customers? And, is there any doubt that the front line knew he was on their team?
When asked if he thought leading by example was the most important quality of leadership, the great humanitarian, Albert Schweitzer thought for a second, and then replied, “No, it’s not the most important one. It’s the only one.”
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Responses
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| Author: Lenin 10 Jun 2008 | Member Level: Diamond Points : 2 | how u r using scrolling letters
| | Author: Syed 16 Jun 2008 | Member Level: Diamond Points : 1 | Outstanding leaders display a high degree of faith in themselves and in the attainment of the vision they articulate.
Here is an outstanding leader
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